Complaint against Livpure for failing to address multiple service requests for the water purifier under warranty

M

Minu

New member
Dealer Name
Direct Livpure Website (shopify.com)
Company Name
Livpure
Product Name
Livpure Allura Premia Water Purifier
Customer Care Number
8800762226
Loss Amount
15490
Ratings
1.00 star(s)
Opposite Party Address
Aramada Post, Thrikannapuram, Thiruvananthapuram-695032, Kerala, India
We are writing to formally lodge a complaint against Livpure regarding the unresolved service request for my water purifier, which is still under warranty. Despite repeated follow-ups and multiple calls to customer care, there has been no proper response or resolution from your side.

The purifier has been completely non-functional since October 2025—water is not getting dispensed at all, making it totally unusable. It has remained powered off since then. We raised on 6th October 2025 yet even after numerous calls, reminders, no technician has visited, and the issue remains unresolved. Each time We contact customer care, We receive false assurances and empty promises that the problem will be addressed “soon.” This delay is unacceptable and has caused significant inconvenience and health risks due to the lack of clean drinking water - which is a basic necessity.

Please note:
  • Product is under warranty.
  • If this delay continues and the warranty expires during this time, I will not be responsible for any additional service charges incurred due to Livpure’s negligence.
  • The responsibility lies solely with Livpure for failing to provide timely support.
I request the concerned authorities and the consumer forum to take immediate action against Livpure and ensure that my service request is resolved without further delay. If this matter is not addressed within 2 days, I will be compelled to escalate this complaint to higher consumer rights bodies and pursue legal action.

Customer Details:
Name: Minu
Address: Aramada Post, Thrikannapuram, Thiruvananthapuram-695032, Kerala, India
 
Last edited:
Hello @Minu

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'WATER RO from LIVEPURE is not working since 1st May'

Hello @kailash157

I'm sorry to hear about the ongoing issues with your Livpure Zinger RO system. Given that your unit has been non-functional since May 1st, despite multiple service requests, and considering the company's refusal to refund your ₹8,388 subscription fee, it's understandable that you're seeking a resolution. Here's a structured approach to address this situation:

🛠️ Steps to Resolve the Issue​

1. Contact Livpure Customer Support
  • Toll-Free Number: 1800 419 9399
  • Alternate Number: 080 6489 9399
  • Email...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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