Water Purifier Complaint Against Livpure Water Purifier – Neglect of Service Request

M

Mubasar Muhsin

New member
Dealer Name
Livpure
Company Name
Livpure
Product Name
Livpure ( Pep pro++ RO+UV+UF+Taste Enhancer) black
Customer Care Number
08064899399
Loss Amount
19000
Ratings
1.00 star(s)
I am writing to lodge a formal complaint against Livpure Water Purifier Service for neglecting my service request.

  • Service Request Date: 11th January 2026
  • Issue: Despite raising a service request, no technician has visited my premises to resolve the problem.
  • Customer Care Response: The customer care executive provided me with the contact details of the location head and in‑charge. However, they too have neglected my repeated follow‑ups.
  • Impact: Due to this negligence, I am compelled to purchase drinking water from outside to survive, which is causing financial and health inconvenience.
This clearly reflects deficiency in service and unfair trade practice, as the company has failed to provide timely support for a critical household necessity.

I request the Consumer Forum to kindly:

  1. Direct Livpure to immediately resolve my service issue.
  2. Ensure compensation for the hardship and additional expenses incurred.
  3. Take appropriate action to prevent such negligence in the future.
 
Hello @Mubasar Muhsin

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'WATER RO from LIVEPURE is not working since 1st May'

Hello @kailash157

I'm sorry to hear about the ongoing issues with your Livpure Zinger RO system. Given that your unit has been non-functional since May 1st, despite multiple service requests, and considering the company's refusal to refund your ₹8,388 subscription fee, it's understandable that you're seeking a resolution. Here's a structured approach to address this situation:

🛠️ Steps to Resolve the Issue​

1. Contact Livpure Customer Support
  • Toll-Free Number: 1800 419 9399
  • Alternate Number: 080 6489 9399
  • Email...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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