Complaint against Nepenthe Coffee and Chocolate PVT LTD Brand Name : Ditch The Guilt.

[Anurag Kumar]

I placed my order 7 days ago from their website and the website showing sale every day which says it will end today which is wrong well they didn't gave tracking order or any other information after placing order no mail no msg nothing any no customer service totally not following any of their own policies and I didn't receive my order having so much issue with them.

Yes same issue faced they are thieves they taken money and product is not delivered yet

 

[jagruti]

Same with me . I ordered something for 60 rs and still haven't received my order

 

[Vawzen]

Can't believe they are scamming till now and no one is taking any actions

 

[rajesh0222]

Same issue, Victim of this fraud

 

[San64]

I received expired and fungus covered chocolates

 

[mttalha23]

I’ve been facing an unresolved issue with Ditch The Guilt (Order ID: #84678, June 2025) where items were missing and no refund has been processed even after 6 months.

On checking consumer forums, I found several others facing similar issues. If you’ve had a similar experience and are still awaiting resolution, let’s come together and take this forward collectively.

Planning to escalate this through formal consumer legal channels.

If you’re interested in joining, please email your details (Order ID, date, loss amount, and screenshots) to: [mttalha23@gmail.com](mailto:mttalha23@gmail.com)

Strength lies in numbers. Let’s ensure accountability.

 

[sana sayeed]

I have placed order before 20 days but not received the order. There is no tracking tab for tracing my parcel. I think the company is totally fraud. Pls do not order anything from this company

Facing same issues

Mene bhi order kara hai mujhe bhi nhi mila 5 din ho gye 500 ki payment kri but no response

 

[DR RAJAN]

I have placed two orders. First on 28 May. Second on 4 June. Prepaid. No delivery. No reply to mail

 

[V9D]

I'm also facing the same issue. I have ordered(Order No.85360) chocolate brownies from this website on 21st Aug and haven't received the order

 

[TeamMember]

Hello all members

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.

www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal: https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.

Thanks