Complaint against Ola Electric for deficiency in service, unfair trade practice, negligence, and safety risk

jagan

jagan

New member
Model
Ola Gen 2
Dealer Name
Ola service in anna nagar and padi in chennai
Company Name
Ola bike
Loss Amount
185000
Ratings
5.00 star(s)
Opposite Party Address
Service Team / Authorized Service Centres – Chennai

Complaint Statement​

I, Jagadeeswaran, am a consumer of Ola Electric two-wheeler (Bike No: TN03AJ9588). I am filing this complaint due to continuous service failure, unresolved manufacturing/service defects, negligence, and complete lack of accountability from Ola Electric and its service centres in Chennai.

Despite repeated follow-ups for more than 7 months, my issues remain unresolved, causing mental harassment, financial loss, and serious safety risks.

Chronology of Issues​

  1. Display Panel Issue
    • Reported and followed up for more than 5 months
    • Service team repeatedly stated that spare parts were not available
    • The issue was fixed only after 3 months, despite continuous complaints
    • I was charged, even though I had Care Plus coverage
  2. Brake Noise & Brake Shoe Issue (Critical Safety Issue)
    • Followed up for more than 3 months
    • Visited service centre more than 7 times
    • Service team admitted brake kits were not available
    • Issue still unresolved
    • I am riding the vehicle with known brake defects, risking life and safety
  3. Throttle Issue (Major Safety Risk)
    • Throttle does not return automatically after acceleration
    • This caused loss of control while riding
    • I met with two minor accidents due to this issue

Service Centre Negligence​

  • I already raised a formal complaint on 5th November 2025 (Ticket ID: 10842559)
  • I got an appointment recently, but:
    • No one responded at the service centre
    • Staff informed me that the service centre is going to be closed
    • They clearly stated nothing can be done
  • This shows complete negligence and irresponsibility toward customers

Care Plus & Financial Loss​

  • I purchased Ola Care Plus, which expired on 3rd November 2025
  • Despite this:
    • I was charged for display panel
    • Issues were not resolved within coverage period
  • This makes the Care Plus plan useless and misleading

Mental Harassment & Inconvenience​

  • I have been visiting Ola service centres for over 7 months
  • No permanent solution, no escalation support, no accountability
  • No service slots available in Chennai
  • Many customers face similar issues, creating chaos at service centres

Deficiency in Service & Unfair Trade Practice​

Ola Electric has failed in:

  • Providing timely and proper service
  • Ensuring safety of the vehicle
  • Providing spare parts
  • Honouring Care Plus commitments
  • Addressing customer grievances
This amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

Relief Sought​

I respectfully request the Hon’ble Commission to direct Ola Electric to:

  1. Immediately repair or replace the defective vehicle OR provide a full refund
  2. Compensate for mental harassment, safety risk, and repeated service failures
  3. Reimburse all service charges wrongly collected
  4. Compensate for accident-related losses
  5. Take action against negligent service practices
  6. Provide litigation costs

Evidence Attached​

  1. Email acknowledgment from Ola Electric (Ticket ID: 10842559)
  2. Email follow-ups showing no resolution
  3. Screenshots of service communication
  4. Appointment proof and service centre visit details
  5. Insurance claim details (mirror damage)

Declaration​

I declare that the information provided above is true to the best of my knowledge.
 

Attachments

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Hello @jagan

We have reviewed the details you shared,

You need to file a case against the Ola Electric if they are not providing you the services.

You can ask refund of ₹180000/- + Compensation.

Feel free to contact us to know the procedure of filing case in the Consumer Forum.

Thanks
 
We noticed that you are facing the similar problem with OLA Electric that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Bike Post in thread 'Ola S1x 4kw'

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Ola Electric via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@olaelectric.com, grievanceofficer@olaelectric.com outlining your issue, including vehicle details and request to repair within 7 days...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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