Complaint Against OnePlus for Excessive Repair Delay, Poor Service and Unprofessional Behaviour

[ajaz ali]

Model

OnePlus 8 Pro

Dealer Name

Moat Electronic Pvt. Ltd.

Company Name

OnePlus

Customer Care Number

9289010266

Loss Amount

60000

Ratings

1.00 star(s)

Opposite Party Address

Moat Electronics Pvt. Ltd. - Beta Plaza, Sector Beta-1, Greater Noida, G.B.Nagar 201310

I am filing a complaint against OnePlus and its authorized service center for unreasonable delay in repairing and returning my mobile phone.

I submitted my OnePlus phone to the authorized service center on 30 July 2026 for replacement/repair of the display, back panel and faulty battery. At the time of submission, I was assured that the phone would be repaired and returned within 5–7 working days.

However, the promised timeline has repeatedly been extended:

• After the initial 5–7 working days, I was asked to wait another 5–7 days.
• After waiting again, OnePlus Customer Care once again asked me to wait another 7 days.
• On 14 August 2026, even the Legal Escalation Team contacted me but again asked me to wait until 21 August 2026.

Despite repeated follow-ups, I still have not received my phone or a satisfactory explanation for the delay.

The behavior of the service center staff, including the receptionist, has also been rude, dismissive and highly unprofessional. My calls have often not been answered, and I have had to repeatedly chase the company for updates regarding my own device.

This prolonged delay, repeated false/uncertain commitments and poor treatment have caused me considerable inconvenience, frustration and mental distress. I have been without my phone since 30 July 2026.

I therefore request the Consumer Helpline to intervene and direct OnePlus to:

1. Immediately resolve the repair and return my phone.
2. Provide a proper explanation for the repeated delay.
3. Take appropriate action regarding the unprofessional conduct of the service center staff.
4. Provide reasonable compensation for the inconvenience, loss of use of my phone, mental distress and prolonged delay.
5. Provide an alternative remedy, including replacement/refund, if they are unable to complete the repair within a definite and reasonable timeframe.

I am ready to provide the service center job sheet.

Date of submission: 30 July 2026
Latest promised date: 21 August 2026
Phone Model: OnePlus 8 Pro - Glacier Green
Job Sheet No.: IPS068207-AS2607300003
Service Centre: Moat Electronics Pvt. Ltd. - Beta Plaza, Sector Beta-1, Greater Noida, G.B.Nagar 201310

I request an immediate and satisfactory resolution to this matter.