sureshjb143
New member
- Model
- poco f5
- Dealer Name
- flipkart
- Company Name
- poco
- Customer Care Number
- 1800-572-7626
- Loss Amount
- 21000
- Ratings
- Opposite Party Address
- xiaomi india
Subject: Complaint Against POCO/Xiaomi for Denial of Warranty Service Despite No Physical Damage — Screen Bleeding & Discolouration Issue
Respected Sir/Madam,
I am filing this complaint against POCO/Xiaomi India for denying a valid warranty claim on my POCO F5 smartphone, despite the device being in excellent condition and well within the warranty period. I believe the brand is using vague and misleading reasons to escape responsibility for a clear manufacturing defect that has resulted in screen bleeding and discolouration.
I have used my POCO F5 with extreme care — there have been no drops, no dents, no bends, no cracks, no scratches, no water damage, and the device has never been mishandled. Despite this, I recently observed screen bleeding and discolouration developing on the display.
When I took the phone to the authorised POCO service centre, the service engineer inspected it and confirmed that there is no physical, accidental, or liquid damage. Despite this, POCO/Xiaomi refused to replace the screen under warranty and blamed the issue on a so-called "soft pressure" cause, which is vague, unproven, and misleading.
The service centre claimed that “soft pressure” caused the screen issue. I have researched this extensively, and there is no credible evidence to suggest that soft pressure leads to screen bleeding or discolouration.
If soft pressure affects a display, it usually causes:
Nowhere is screen bleeding or screen discolouration cited as a result of soft pressure. In fact, other leading brands identify and repair such screen defects under warranty without blaming the customer.
This indicates that POCO is trying to evade its responsibility by using non-technical and baseless excuses.
To support my case, I am also attaching photos and documentation that clearly show the difference between my screen issue and known soft pressure damage. My phone’s screen problem is clearly a manufacturing defect and must be addressed as such.
At the time of purchase, I also raised a concern regarding the yellow tint on the display, which was visibly different from two other POCO F5 devices bought at the same time. That concern was also dismissed as “within tolerance” by the service centre.
I have been a loyal customer and advocate of POCO. My family alone has purchased over 15 POCO devices, and based on my recommendations, over 25 people in my network have bought POCO smartphones. I even helped someone buy a POCO X7 Pro just last month.
I supported POCO even during the time when its devices were criticised for motherboard failures. I trusted the brand. But now, I feel completely let down.
I am submitting all relevant documents, service reports, and photographic evidence along with this complaint.
Thank you for your time and support.
Sincerely,
k suresh babu
+91 9494944943
sureshjb143@gmail.com
Respected Sir/Madam,
I am filing this complaint against POCO/Xiaomi India for denying a valid warranty claim on my POCO F5 smartphone, despite the device being in excellent condition and well within the warranty period. I believe the brand is using vague and misleading reasons to escape responsibility for a clear manufacturing defect that has resulted in screen bleeding and discolouration.
Product & Issue Details:
- Device: POCO F5 Smartphone
- Date of Purchase: 08/11/2024
- Issue: Screen bleeding and screen discolouration
- Service Centre Visited: sri siva surya mokshith agency D.no 1/360, nalabhavaneshwaram street, Near sai baba temple, Ravulapalem-533238,Andhra Pradesh
- Job Sheet/Service Request No.: WXIN2506280002455
Background:
I have used my POCO F5 with extreme care — there have been no drops, no dents, no bends, no cracks, no scratches, no water damage, and the device has never been mishandled. Despite this, I recently observed screen bleeding and discolouration developing on the display.
When I took the phone to the authorised POCO service centre, the service engineer inspected it and confirmed that there is no physical, accidental, or liquid damage. Despite this, POCO/Xiaomi refused to replace the screen under warranty and blamed the issue on a so-called "soft pressure" cause, which is vague, unproven, and misleading.
Clarification on the "Soft Pressure" Excuse:
The service centre claimed that “soft pressure” caused the screen issue. I have researched this extensively, and there is no credible evidence to suggest that soft pressure leads to screen bleeding or discolouration.
If soft pressure affects a display, it usually causes:
- Black spots or burn marks
- Complete screen blackout
- Touch response failure
- Green line issues
- liquid under the display layer will disturb
- half of the screen will turn black out
- Half of the phone screen won't work
Nowhere is screen bleeding or screen discolouration cited as a result of soft pressure. In fact, other leading brands identify and repair such screen defects under warranty without blaming the customer.
This indicates that POCO is trying to evade its responsibility by using non-technical and baseless excuses.
To support my case, I am also attaching photos and documentation that clearly show the difference between my screen issue and known soft pressure damage. My phone’s screen problem is clearly a manufacturing defect and must be addressed as such.
Previous Complaint Ignored:
At the time of purchase, I also raised a concern regarding the yellow tint on the display, which was visibly different from two other POCO F5 devices bought at the same time. That concern was also dismissed as “within tolerance” by the service centre.
Loyalty Ignored:
I have been a loyal customer and advocate of POCO. My family alone has purchased over 15 POCO devices, and based on my recommendations, over 25 people in my network have bought POCO smartphones. I even helped someone buy a POCO X7 Pro just last month.
I supported POCO even during the time when its devices were criticised for motherboard failures. I trusted the brand. But now, I feel completely let down.
Relief Requested:
I respectfully request the Hon’ble Forum to:- Direct POCO/Xiaomi to replace my POCO F5 display under warranty, as this is a clear manufacturing defect (screen bleeding & discolouration).
- Stop service centres from using vague excuses like “soft pressure” to reject genuine warranty claims.
- Ensure proper, honest diagnosis at service centres with written, evidence-based justifications.
- Take appropriate action to prevent similar inconvenience and loss of trust for other consumers.
I am submitting all relevant documents, service reports, and photographic evidence along with this complaint.
Thank you for your time and support.
Sincerely,
k suresh babu
+91 9494944943
sureshjb143@gmail.com
