- Dealer Name
- PORTER (Smart Shift Logistics Solutions Pvt. Ltd)
- Company Name
- PORTER (Smart Shift Logistics Solutions Pvt. Ltd)
- Customer Care Number
- +91 8044104410
- Loss Amount
- 20045
- Ratings
- Opposite Party Address
- 402 gujjar niwas society Ekta colony lane no. 2 Ganesh Nagar dange chowk Pimpri Chinchwad pin code- 411035
To
The Hon'ble Consumer Disputes Redressal Commission
Respected Sir/Madam,
I am filing this complaint against Porter for deficiency in service and failure to resolve my grievance regarding the loss of my material during transportation.
The details of the booking are as follows:
Booking ID: 9689536051
CNR Number: CRN2102625233
Date of Booking: 22.06.2026
I booked a transportation service through Porter for transporting my goods. During transit, my material was lost. I reported the incident to Porter and submitted all the necessary supporting documents, including CCTV footage from both the loading and unloading locations, to establish that the material was handed over properly and was not delivered in full.
Despite repeated follow-ups through emails and a personal visit to Porter's office at Baner, Pune, I have not received any satisfactory response. Porter has neither resolved my complaint nor compensated me for the loss. Instead, the complaint has been closed without my consent and without providing any justification or resolution.
Porter's failure to safeguard my goods, investigate the matter properly, and respond to my grievance constitutes a clear deficiency in service and has caused me financial loss, unnecessary inconvenience, and mental harassment.
I therefore respectfully request the Hon'ble Commission to:
1. Direct Porter to compensate me for the value of the lost material amounting to ₹20,045.
2. Direct Porter to refund the transportation charges paid for the booking.
3. Award suitable compensation for the mental harassment, inconvenience, and hardship caused by Porter's negligence and failure to resolve my complaint.
4. Award the costs of these proceedings and any other litigation expenses.
5. Pass any other order or relief that the Hon'ble Commission considers just and appropriate in the interest of justice.
I declare that the facts stated above are true and correct to the best of my knowledge and belief. I am prepared to submit all supporting documents, including the booking details, proof of payment, invoice for the lost material, complaint correspondence, CNR details, and any other evidence required by the Hon'ble Commission.
Thanks & Regards,
Karan Nimbalkar
M:9689536051
The Hon'ble Consumer Disputes Redressal Commission
Respected Sir/Madam,
I am filing this complaint against Porter for deficiency in service and failure to resolve my grievance regarding the loss of my material during transportation.
The details of the booking are as follows:
Booking ID: 9689536051
CNR Number: CRN2102625233
Date of Booking: 22.06.2026
I booked a transportation service through Porter for transporting my goods. During transit, my material was lost. I reported the incident to Porter and submitted all the necessary supporting documents, including CCTV footage from both the loading and unloading locations, to establish that the material was handed over properly and was not delivered in full.
Despite repeated follow-ups through emails and a personal visit to Porter's office at Baner, Pune, I have not received any satisfactory response. Porter has neither resolved my complaint nor compensated me for the loss. Instead, the complaint has been closed without my consent and without providing any justification or resolution.
Porter's failure to safeguard my goods, investigate the matter properly, and respond to my grievance constitutes a clear deficiency in service and has caused me financial loss, unnecessary inconvenience, and mental harassment.
I therefore respectfully request the Hon'ble Commission to:
1. Direct Porter to compensate me for the value of the lost material amounting to ₹20,045.
2. Direct Porter to refund the transportation charges paid for the booking.
3. Award suitable compensation for the mental harassment, inconvenience, and hardship caused by Porter's negligence and failure to resolve my complaint.
4. Award the costs of these proceedings and any other litigation expenses.
5. Pass any other order or relief that the Hon'ble Commission considers just and appropriate in the interest of justice.
I declare that the facts stated above are true and correct to the best of my knowledge and belief. I am prepared to submit all supporting documents, including the booking details, proof of payment, invoice for the lost material, complaint correspondence, CNR details, and any other evidence required by the Hon'ble Commission.
Thanks & Regards,
Karan Nimbalkar
M:9689536051
