Complaint against Porter

[sharon tina vaz Pereira]

Model

Honda bike

Dealer Name

Porter

Company Name

Porter

Customer Care Number

+912269381315

Loss Amount

3659

Ratings

4.00 star(s)

Opposite Party Address

Porter

My name is Sharon Tuna Vaz Pereira i am a home chef have a very small catering service. Last night I had booked the Porter online to deliver the food parcel,the driver vehicle number WB-08-S-1580 Mukesh Prasad to deliver the food New town Action Area Kolkata, half way he called me saying that bag broke and food spilled on the road.
The delivery bag is solid cloth not possible to break and the container were solid plastic closed tightly ,I have used it for other deliveries too
The total cost of the food was 3659.

The driver was driving so rashly that the bag broke !the food on the road.

I had to make the food again for the same customer and called rapido to deliver,I put the in plastic container and bags the delivery reached safely .

Please take my complaint seriously,I can't afford to loose money.

My order number with Porter CRN 1133742532

 

[TeamMember]

Hello @sharon tina vaz Pereira

Before proceeding further, we recommend that you first send an email at (help@theporter.in) to the customer care department of the Porter, clearly outlining your concerns and requesting to refund the amount.

This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Thanks