abhimandshinde
New member
- Model
- Jio E-Sim
- Dealer Name
- Reliance Jio
- Company Name
- Reliance Jio
- Customer Care Number
- 7018899999
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Ltd,
101, Saffron, Nr. Centre Point, Panchwati 5 Rasta,
Ambawadi, Ahmedabad-380006, Gujarat, India
It is been 40 Days Without my SIM Card which is linked to all my bankings:
The Complainant respectfully submits that Reliance Jio Infocomm Limited has failed to provide timely and effective service in relation to the replacement and activation of a lost eSIM connection, despite repeated requests, continuous follow-ups, and submission of all documents and verifications requested by the company on multiple occasions.
The Complainant lost access to the Jio mobile connection when the mobile device containing the active eSIM was lost while the Complainant was residing and working outside India. Since the connection was configured as an eSIM, the loss of the device resulted in the complete loss of access to the mobile number. The Complainant immediately approached Reliance Jio and initiated the prescribed process for replacement and reactivation of the connection.
Over several weeks, the Complainant provided all documents sought by Reliance Jio, including proof of identity, proof of overseas residence, supporting reports relating to the loss of the device, completed request forms, recharge details, and the technical details required for activation of the replacement eSIM. Despite full cooperation and repeated compliance with every requirement communicated by Reliance Jio, the matter remains unresolved and the mobile connection has not been restored.
The failure of Reliance Jio to process the eSIM replacement has caused severe hardship to the Complainant because the mobile number is linked to banking services, OTP authentication, financial transactions, government-related records, and other important personal accounts. Due to the prolonged inaction of Reliance Jio, the Complainant has been unable to access essential services dependent upon the said mobile number, resulting in considerable inconvenience, mental agony, stress, and the risk of financial loss.
Furthermore, the Complainant was informed that the mobile connection had been placed in a suspended status. However, despite maintaining the connection, complying with all verification requirements, and making the necessary recharge payments, Reliance Jio has failed to provide a clear resolution, restore the service, or communicate a reasonable timeline for completion of the request. The repeated demands for documents already submitted and the prolonged delay in resolving the issue demonstrate a clear deficiency in service and a failure to fulfil the obligations owed to a consumer.
The conduct of Reliance Jio amounts to deficiency in service, negligence, and unfair trade practice under the provisions of the Consumer Protection Act. The Complainant has acted diligently and in good faith at all times, whereas Reliance Jio has failed to provide an effective remedy despite having all necessary information and documentation in its possession.
The Complainant therefore prays that the Hon'ble Consumer Commission direct Reliance Jio Infocomm Limited to immediately process and activate the replacement eSIM connection, restore access to the mobile number without further delay, provide a written explanation for the prolonged delay and failure in service, and award appropriate compensation for the inconvenience, mental agony, harassment, and hardship suffered by the Complainant, along with any other relief deemed just and proper in the circumstances of the case.
The Complainant respectfully submits that Reliance Jio Infocomm Limited has failed to provide timely and effective service in relation to the replacement and activation of a lost eSIM connection, despite repeated requests, continuous follow-ups, and submission of all documents and verifications requested by the company on multiple occasions.
The Complainant lost access to the Jio mobile connection when the mobile device containing the active eSIM was lost while the Complainant was residing and working outside India. Since the connection was configured as an eSIM, the loss of the device resulted in the complete loss of access to the mobile number. The Complainant immediately approached Reliance Jio and initiated the prescribed process for replacement and reactivation of the connection.
Over several weeks, the Complainant provided all documents sought by Reliance Jio, including proof of identity, proof of overseas residence, supporting reports relating to the loss of the device, completed request forms, recharge details, and the technical details required for activation of the replacement eSIM. Despite full cooperation and repeated compliance with every requirement communicated by Reliance Jio, the matter remains unresolved and the mobile connection has not been restored.
The failure of Reliance Jio to process the eSIM replacement has caused severe hardship to the Complainant because the mobile number is linked to banking services, OTP authentication, financial transactions, government-related records, and other important personal accounts. Due to the prolonged inaction of Reliance Jio, the Complainant has been unable to access essential services dependent upon the said mobile number, resulting in considerable inconvenience, mental agony, stress, and the risk of financial loss.
Furthermore, the Complainant was informed that the mobile connection had been placed in a suspended status. However, despite maintaining the connection, complying with all verification requirements, and making the necessary recharge payments, Reliance Jio has failed to provide a clear resolution, restore the service, or communicate a reasonable timeline for completion of the request. The repeated demands for documents already submitted and the prolonged delay in resolving the issue demonstrate a clear deficiency in service and a failure to fulfil the obligations owed to a consumer.
The conduct of Reliance Jio amounts to deficiency in service, negligence, and unfair trade practice under the provisions of the Consumer Protection Act. The Complainant has acted diligently and in good faith at all times, whereas Reliance Jio has failed to provide an effective remedy despite having all necessary information and documentation in its possession.
The Complainant therefore prays that the Hon'ble Consumer Commission direct Reliance Jio Infocomm Limited to immediately process and activate the replacement eSIM connection, restore access to the mobile number without further delay, provide a written explanation for the prolonged delay and failure in service, and award appropriate compensation for the inconvenience, mental agony, harassment, and hardship suffered by the Complainant, along with any other relief deemed just and proper in the circumstances of the case.