Complaint against Sequel Safety Training and Consulting Institute - Chennai

[Nishadh]

Institute Name

Sequel Safety Training and Consulting

Customer Care Number

7550048336

Loss Amount

58000

Ratings

1.00 star(s)

Opposite Party Address

No. 45, Karuna Conclave, 3rd Floor, Shanthi Colony,
Anna Nagar, Chennai-600040, Tamil Nadu.

In October 2024, I contacted SEQUEL SAFETY TRAINING & CONSULTING after seeing their positive Google reviews and advertisements received to my email, intending to join their ISO 45001 course. During the initial conversation, they strongly convinced me to also register for the NEBOSH IGC course. Trusting their words, I made a total payment of ₹58,000 by 6th November 2024 for both courses.

After that, things started going downhill. No classes were ever started, and no registration was done. When I followed up with Ms. Amala, Ms. Regina & Ms. Rexi, they told me that registration would only happen once 10 candidates enrolled, a condition that was never disclosed before payment.

In January 2025, I requested a refund, but they kept giving vague assurances that the registration would happen soon. Since then, I’ve been trying to contact them through phone calls and messages, but they have completely stopped responding.

It’s now been nearly six months , and I have neither received any service nor a refund. I am extremely worried that I have lost my hard earned money due to their unprofessional and deceptive practices.


Sincerely,

Nishadh A
+91 9944323173
Email: nishadh0710@gmail.com

 

[TeamMember]

Hello @Nishadh

I'm sorry to hear about the difficulties you've encountered with Sequel Safety Training and Consulting Institute in Chennai. Your experience, as detailed in your detailed mentioned above, highlights significant concerns regarding the institute's responsiveness and refund policies.

Summary of Your Complaint​

• Issue: Non-responsiveness from Sequel Safety Training and Consulting Institute regarding a refund request.
• Actions Taken: Multiple attempts to contact the institute via phone and email without receiving a satisfactory response.
• Current Status: Refund not processed; lack of communication from the institute.

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Legal Grounds​

Under the Consumer Protection Act, 2019, consumers are entitled to services that are free from deficiencies. The institute's failure to process your refund and lack of communication may constitute a deficiency in service.

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File a Complaint with the Consumer Forum​

If previous steps don't yield results, consider filing a complaint with the Consumer Disputes Redressal Commission.

• Before filing case in the Consumer Forum, we suggest you to send a Legal Notice to the CMD of Airtel DTH, detailing the issue and requesting immediate refund of the deposit amount. Send this via registered post, ensuring you have proof of delivery.
  
  
• File a Complaint with the Consumer Forum:
  • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission. You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
    • Refund ₹ 58000/-.
    • Compensation for mental agony and financial loss - ₹ 500000/-.
    • Litigation charges - ₹ 25000/-

Documents: You can file a formal complaint online, seeking redressal such as a refund, compensation for mental agony.
1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) Proforma

And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)

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Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team