pushpendra150388
New member
- Model
- KIA SONET HTX
- Dealer Name
- SHREE ASR MOTOCORP PVT. LTD.
- Company Name
- KIA MOTORS
- Customer Care Number
- 9580500286
- Loss Amount
- 90000
- Ratings
- Opposite Party Address
- SHREE ASR KIA SERVICE CENTRE, PANKI INDUSTRIAL AREA, KANPUR NAGAR
I am writing this to lodge an official complaint against your authorized dealer, Shree ASR Motocorp Pvt. Ltd. (Panki Industrial Area, Kanpur), for severe deficiency in service, financial exploitation, and completely unauthorized repairs on my vehicle, Kia Sonet Diesel (Reg No: UP78GM4562). The details of the harassment and fraud are as follows:
1. Vehicle Breakdown & Breakdown Cause: On 02/05/2026, my vehicle suffered a Gearbox Failure and was towed via RSA to Shree ASR Kia Panki. The Job Card (No: R126090063) clearly states that the vehicle was received on 02/05/2026 for a mechanical breakdown related to the gear system.
2. Unauthorized Engine Overhaul: Without my knowledge, consent, or any written approval, the workshop opened my car's engine and replaced major components like the Piston Set, Timing Chain, Gear No. 1, and MTM Lever, as reflected in the Pre-Invoice Summary (RO No: R202601770). Opening the engine for a gearbox issue without Informing the customer is illegal and amounts to fraud.
3. Unreasonable Delay: The vehicle was kept in the workshop for more than 3 months (from 02/05/2026 to 14/08/2026), causing immense mental harassment and loss of mobility.
4. Defective Workmanship Post-Delivery: After a delayed delivery on 14/08/2026 and paying the hefty bill in full, the vehicle has developed *a severe engine missing (misfiring) and violent vibration at idle speed* within just 10 days and 200 kilometers of driving.
5. If the car's gear was damaged then why were the door handle and mirror opened, *and now the mirror isn't working?
6. The car's tail light was fine, how did it break when it went to the center, then they changed it after I complained.
7. How did the left fender,* bumper, and steel frame of the car get damaged *when the car was fine during towing?
8. Apart from this, when I got the car on 14.08.2026, the service manager Mr. Suraj said that your car is ready and you can take it. When I checked,* the engine protection cover of the car was not installed, the car's wipers had been removed and put on another car, several screws were missing, and even now, the cover over the injector is from another car. Out of the three mounts used to hold the cover, one is missing.*
9. On 14th August, when I took delivery of the car, after driving a few kilometers, the AC stopped working and when I pressed the accelerator, the engine started making a loud noise. So I went to the service center again on 18th August, where I found out that a pipe in the* AC was damaged and gas had leaked.* When the car went to the center on 2nd May 2026, the AC was working fine. The damage to the AC pipe must have happened from the mechanic who opened the engine at the center, so why was I charged for its repair? They didn’t even give me a proper bill, just mentioned 1100 on the gate pass. *Apart from this, the air pipe was separated from the turbo*. 10. This proves completely that the service centre has wrongly worked on my car and has damaged the car's engine, and work that shouldn't have been done was done, and I have been cheated out of money. I request you to take strict action and help get back the extra charged money.
I want to inform you all about the issue i have sent a e-mail to KIA futher on 24.08.2026, my car KIA was picked up from my house by the Shree ASR Panki workshop driver and the mechanics of Mr. ASR in the car informed the officials of Panki workshop about the tampering that had been done to the car, However, it is very disappointing that I have not received any updates after 29.08.2026, I had clearly told the officials at Panki Workshop that the engine of my vehicle was opened and its parts were changed without my permission, for which I was charged, which is completely wrong. This extra money should be refunded to me, and each part of the vehicle should be checked before handing the vehicle over to me. However, there is still no update.
1. Vehicle Breakdown & Breakdown Cause: On 02/05/2026, my vehicle suffered a Gearbox Failure and was towed via RSA to Shree ASR Kia Panki. The Job Card (No: R126090063) clearly states that the vehicle was received on 02/05/2026 for a mechanical breakdown related to the gear system.
2. Unauthorized Engine Overhaul: Without my knowledge, consent, or any written approval, the workshop opened my car's engine and replaced major components like the Piston Set, Timing Chain, Gear No. 1, and MTM Lever, as reflected in the Pre-Invoice Summary (RO No: R202601770). Opening the engine for a gearbox issue without Informing the customer is illegal and amounts to fraud.
3. Unreasonable Delay: The vehicle was kept in the workshop for more than 3 months (from 02/05/2026 to 14/08/2026), causing immense mental harassment and loss of mobility.
4. Defective Workmanship Post-Delivery: After a delayed delivery on 14/08/2026 and paying the hefty bill in full, the vehicle has developed *a severe engine missing (misfiring) and violent vibration at idle speed* within just 10 days and 200 kilometers of driving.
5. If the car's gear was damaged then why were the door handle and mirror opened, *and now the mirror isn't working?
6. The car's tail light was fine, how did it break when it went to the center, then they changed it after I complained.
7. How did the left fender,* bumper, and steel frame of the car get damaged *when the car was fine during towing?
8. Apart from this, when I got the car on 14.08.2026, the service manager Mr. Suraj said that your car is ready and you can take it. When I checked,* the engine protection cover of the car was not installed, the car's wipers had been removed and put on another car, several screws were missing, and even now, the cover over the injector is from another car. Out of the three mounts used to hold the cover, one is missing.*
9. On 14th August, when I took delivery of the car, after driving a few kilometers, the AC stopped working and when I pressed the accelerator, the engine started making a loud noise. So I went to the service center again on 18th August, where I found out that a pipe in the* AC was damaged and gas had leaked.* When the car went to the center on 2nd May 2026, the AC was working fine. The damage to the AC pipe must have happened from the mechanic who opened the engine at the center, so why was I charged for its repair? They didn’t even give me a proper bill, just mentioned 1100 on the gate pass. *Apart from this, the air pipe was separated from the turbo*. 10. This proves completely that the service centre has wrongly worked on my car and has damaged the car's engine, and work that shouldn't have been done was done, and I have been cheated out of money. I request you to take strict action and help get back the extra charged money.
I want to inform you all about the issue i have sent a e-mail to KIA futher on 24.08.2026, my car KIA was picked up from my house by the Shree ASR Panki workshop driver and the mechanics of Mr. ASR in the car informed the officials of Panki workshop about the tampering that had been done to the car, However, it is very disappointing that I have not received any updates after 29.08.2026, I had clearly told the officials at Panki Workshop that the engine of my vehicle was opened and its parts were changed without my permission, for which I was charged, which is completely wrong. This extra money should be refunded to me, and each part of the vehicle should be checked before handing the vehicle over to me. However, there is still no update.