complaint against thomson india

A

akhilesh719

New member
Seller Name
Flipkart
Company Name
Thomson India
Product Name
Thomson water cooler 115 ltr
Website Name
https://www.flipkart.com/
Customer Care Number
9355188885
Loss Amount
10000
Ratings
3.00 star(s)
Opposite Party Address
S-24, Pocket S , Okhla Phase II , Okhla Industrial Estate , New Delhi- 110020 ,
dear sir i have purchase a water cooler from flipkart for my parents and delivered in bihar of brand name Thomson India company which was delivered by by company , when i reach to Bihar at my home town i have started cooler and found faulty i have immediately responded to flipkart and they told me to approach thomson india because product is under warranty then i approached to thomson india and registered complaint dated - 07 june 2025 but now today whose complaint number ID is SRVZ-ORD-26092281999 , now company is asking more amount for replacement and refund and not providing service for repairing it has been two months already gone kindly do the needful on urgent basis .
 

Attachments

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Back
Top