Complaint Against Uber Decor

B

Basu

New member
Seller Name
Uber Decor
Company Name
Viena Lifestyle Private Limited
Product Name
Lumisphere Radiant Mirror with LED Lights- Touch sensor for bathroom and bedroom
Website Name
uberdecor.in
Customer Care Number
+91-9625157489
Loss Amount
1500
Ratings
1.00 star(s)
Opposite Party Address
1/71, 2nd floor (left), WHS timber block, mansarovar Garden, Kirti Nagar, New Delhi 110015, India
I placed an order for a mirror on March 27th and made an advance payment of half the amount. However, I haven't received my order yet. They don't respond to emails or messages, and they don't pick up calls. I contacted them several times, and initially, they said my order was packed and would be delivered in a day or two. But now, their contact number mentioned on the website is closed. I've been trying to reach out to them, but they're not responding.
 

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Hello @Basu

I'm sorry to hear about your experience with Uber Decor. To address this issue and seek a resolution, please consider the following steps:
  1. Document All Communications:
    • Gather all records related to your transaction with Uber Decor, including the order confirmation, payment receipts, and any correspondence (emails, messages, call logs) with the company. This documentation will be crucial for any formal complaints.
  2. Report to the Cyber Crime Cell:
    • Since the transaction was conducted online and involves potential fraud, report the matter to the Cyber Crime Cell.
    • National Cyber Crime Reporting Portal: cybercrime.gov.in
    • File a complaint under the category of online financial fraud, providing all pertinent details.
  3. Lodge a Complaint with the Consumer Disputes Redressal Commission:
    • You need to submit your complaint at e-jagriti portal. After registration upload the required documents. Now the process is completely online.
    • Documents: Index, Memo of Parties, Affidavit and Events.

Contact us for any assistance in drafting and filing case in the consumer forum.

Thanks
 
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