avinash91
New member
- Policy Name
- own damage two wheeler policy
- Company Name
- united insurance company
- Customer Care Number
- 04023232644
- Loss Amount
- 48528
- Ratings
- Opposite Party Address
- Basheerbagh, hyderabad
Subject: Complaint Against United India Insurance Company for Deficiency in Service
I am filing this complaint against United India Insurance Company regarding the unjustified delay and non-settlement of my insurance claim.
My motorcycle was damaged in a fire accident on 27/11/2024. I immediately informed the insurance company, and a surveyor, Mr. Ram Mohan Reddy from Accurate Adjusters, was deputed to inspect the vehicle. After completing the inspection, I handed over all the required documents, including my insurance policy copy and the FIR copy, to the surveyor. He informed me that he had submitted these documents to the United India Insurance Company, Basheerbagh Branch.
Despite the submission of all the required documents, my insurance claim has not been settled even after nearly two years. During this period, I have visited the Basheerbagh branch on several occasions to enquire about the status of my claim. However, the officials have been unresponsive and have failed to provide any proper explanation or update.
During my most recent visit, a lady employee at the branch told me that I should "forget about the claim" and that I would not receive any settlement because the matter was already two years old. This statement is highly irresponsible, unprofessional, and unacceptable. The delay has occurred due to the insurance company's inaction, and I should not be penalized for their failure to process my claim.
The prolonged delay, lack of communication, and indifferent attitude of the insurance company's staff amount to deficiency in service and have caused me considerable mental stress, inconvenience, and financial loss.
I respectfully request the Hon'ble Consumer Commission to direct United India Insurance Company to:
I am filing this complaint against United India Insurance Company regarding the unjustified delay and non-settlement of my insurance claim.
My motorcycle was damaged in a fire accident on 27/11/2024. I immediately informed the insurance company, and a surveyor, Mr. Ram Mohan Reddy from Accurate Adjusters, was deputed to inspect the vehicle. After completing the inspection, I handed over all the required documents, including my insurance policy copy and the FIR copy, to the surveyor. He informed me that he had submitted these documents to the United India Insurance Company, Basheerbagh Branch.
Despite the submission of all the required documents, my insurance claim has not been settled even after nearly two years. During this period, I have visited the Basheerbagh branch on several occasions to enquire about the status of my claim. However, the officials have been unresponsive and have failed to provide any proper explanation or update.
During my most recent visit, a lady employee at the branch told me that I should "forget about the claim" and that I would not receive any settlement because the matter was already two years old. This statement is highly irresponsible, unprofessional, and unacceptable. The delay has occurred due to the insurance company's inaction, and I should not be penalized for their failure to process my claim.
The prolonged delay, lack of communication, and indifferent attitude of the insurance company's staff amount to deficiency in service and have caused me considerable mental stress, inconvenience, and financial loss.
I respectfully request the Hon'ble Consumer Commission to direct United India Insurance Company to:
- Settle my insurance claim immediately in accordance with the policy terms.
- Pay appropriate compensation for the mental agony, inconvenience, and financial loss caused by the prolonged delay.
- Award the costs of these proceedings and pass any other order deemed fit in the interest of justice.