Complaint and Final Warning – Failure to Provide Scheduled Free Service and Unprofessional Customer Support

G

g sainath reddy

New member
Dealer Name
Divi enterprises / AQUAGUARD
Company Name
AQUAGUARD
Product Name
AQUAGUARD ASPIRE BLAZE RO+UV+SS 2X
Customer Care Number
7039883333
Loss Amount
24000
Ratings
1.00 star(s)
Opposite Party Address
Brundavanam, Gokul Haven, BMN Road Number 4, Bramaramba Mallikarjuna Nagar, Patelguda, Hyderabad, Telangana 502319
Dear Aquaguard Customer Support Team,

Good morning.

My name is G. Sai Nath Reddy. I am writing to formally raise a complaint regarding the failure to provide my scheduled free service, the lack of communication from your team, and the unprofessional response received from your customer care representative.

I scheduled a free service request for 19 October 2026 to 20 October 2026, with a preferred service time of 10:00 AM. However, despite making the appointment in advance, I did not receive any call, confirmation, or service update from your team.

When I contacted customer care on the morning of 22 October 2026, your representative, Mr. G. Venna, responded in an unprofessional and irresponsible manner instead of providing a satisfactory explanation or resolution.

Furthermore, when I contacted your customer care team and business partner, neither acknowledged the service failure. Your team claimed that a call had been made on 20 October 2026, which I dispute, as I have not received any such call. I have my call history available as evidence. Instead of accepting responsibility and resolving the issue, your team has rescheduled the service for 23 October 2026, causing further inconvenience.

Please consider this a formal complaint and final warning before escalation. This is not the first time I have experienced service-related issues with Aquaguard. Repeated service failures, poor communication, and irresponsible customer support are unacceptable from a reputed company.

I hereby request the following:

1. An immediate investigation into the missed service appointment and the conduct of the customer care representative.
2. An explanation for the incorrect or disputed claim that a call was made on 20 October 2026.
3. Confirmation that the pending free service will be completed on 23 October 2026 without any further delay.
4. Appropriate action regarding the unprofessional behaviour of the representative and the failure of the concerned team to resolve the issue.
5. A written response confirming the corrective action taken and the final service status.

I will preserve and submit the relevant evidence, including my call history and service request details, wherever required.

If this matter is not resolved promptly and the committed service is not completed as scheduled, I will proceed with filing a formal complaint before the appropriate Consumer Disputes Redressal Commission and the National Consumer Helpline, along with the available supporting evidence. I will also pursue any other remedies available under applicable consumer protection laws.

I expect Aquaguard to take this complaint seriously, accept responsibility where appropriate, and provide a written resolution rather than generic responses or further delays.

Contact Details:

Registered Mobile Number: 7893993060
Alternate Contact Number: 7893386484

I look forward to your immediate intervention and a satisfactory written response.

Regards,
G. Sai Nath Reddy
Wipro Limited
Contact: 78933864841000011260.png
 
Dear Team,

I am G. Sai Nath Reddy, and I am writing to formally place on record my strong objection to any attempt to close my complaint without my explicit consent and confirmation.

Even if the service has been carried out, the matter cannot be considered satisfactorily resolved unless my concerns have been properly addressed and I have personally confirmed my satisfaction. The irresponsible responses received from the service centre staff have further aggravated the issue.

Please treat this email as a formal warning. I do not authorize your team, the service centre, or any representative to close my complaint without my prior approval. Any closure carried out without my consent, particularly while my concerns remain unresolved, will be treated as an unauthorized action and formally disputed.

If my complaint is closed without my permission, I reserve the right to escalate the matter to your senior management and the appropriate consumer grievance redressal authorities, and to pursue any other remedies available to me under applicable law. I will also retain all relevant communications and records as evidence in support of my grievance.

I therefore demand that:

1. My complaint remain open until the issue is satisfactorily resolved and I provide explicit confirmation of closure.
2. No closure be processed based solely on the service centre's statement that the service has been completed.
3. I receive written confirmation that my complaint will not be closed without my consent.

Please take this matter seriously and provide a written response confirming compliance with the above requests. I will not accept the unilateral closure of my complaint as a resolution of my grievance.

This communication is being sent to formally document my objection and to preserve my rights to seek further redress.

Regards,
G. Sai Nath Reddy
Contact: 7893386484
Alternative number: 7893993060
 
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