Complaint for Non-Receipt of Refund and Deficiency in Service

A

anilc1988

New member
Company Name
Make My Trip
Website Name
https://makemytrip.com
Customer Care Number
0124 462 8747
Loss Amount
12378
Ratings
1.00 star(s)
Respected Sir/Madam,
I, the complainant, hereby submit this complaint against MakeMyTrip India Pvt. Ltd. for deficiency in service and unfair trade practice.
Facts of the Case: 1. I booked a flight ticket through MakeMyTrip on 06 Apr 2026 with the following details: -
Booking ID: NN7AJRS842666499118 -
Travel Date: 06 Apr 2026 -
Passenger Name: HARBANS KUMAR
2. Due topersonal reason , the ticket was cancelled on 26 February 2026.
3. As per the refund policy, I was eligible for a refund of ₹12378.63.
4. However, despite repeated follow-ups via customer care/emails, the refund has not been credited to my account till date.
5. I have contacted MakeMyTrip multiple times, but no satisfactory response or resolution has been provided.
Please let me know if any further information is required from my side. Looking forward to your prompt response.
Thank you.
Best regards,
Anil Kumar
9004310254
palampurhp37@gmail.com
 

Attachments

Hello @anilc1988

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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