Complaint for non refund policy of Reliance fashion factory

A

Adityaa

New member
Seller Name
Reliance fashion factory moradabad
Company Name
Reliance retail
Product Name
Puma socks
Loss Amount
478
Ratings
1.00 star(s)
Hi sir, I'm Aditya
A few days back on 3 april, I bought 4 articles from Reliance Fashion Factory in Uttar Pradesh but after just a few seconds of billing I want to return one article because of a price issue but firstly the store employee refused to return but after some conversations they are ready to return that artical and give a cradit note but I don't want any cradit note, I'm asking for money but the store manager refused my request. So I registered an online complaint in reliance through email and attempted multiple time calls but they are also not resolved my problem but I feel according to conversation with reliance, Reliance policy is greater than the government Policy. So please take very strict action on them
 
Hi sir this is the billing receipt and cradit note
 

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Hello @Adityaa

I'm sorry to hear about your experience with Reliance Fashion Factory regarding the non-refund policy. Based on the information provided, it appears that the store's policy is to offer credit notes instead of cash refunds, even immediately after purchase.


🛍️ Reliance Fashion Factory's Return Policy​

Reliance Fashion Factory, as a discount retail chain under Reliance Retail, often operates with specific return and refund policies. While detailed policies for Fashion Factory are not explicitly stated online, similar policies from Reliance Digital indicate:
  • No Cash Refunds: Refunds are typically processed back to the original mode of payment, and cash refunds are not provided.
  • Credit Notes: In cases where a refund is not possible, a credit note may be issued for future purchases.LinkedIn
It's important to note that policies can vary between different Reliance retail formats, and it's advisable to review the specific terms and conditions applicable to Fashion Factory.


📞 Steps to Address the Issue​

  1. Contact Customer Support: Reach out to Reliance Fashion Factory's customer service to express your concerns.
  2. Document Your Communications: Keep records of all interactions, including emails, call logs, and any responses received.

  3. Legal Notice: Before filing case in the Consumer Forum, we suggest you to send a Legal Notice via registered post.

  4. File a Complaint with Consumer Forums:
    • E-Daakhil Portal: For formal complaints, use the E-Daakhil Portal to file with the appropriate Consumer Disputes Redressal Commission.
  5. Seek Legal Advice: If the issue remains unresolved, consider consulting a legal professional to explore further options.


📝 Documentation Checklist​


  • Purchase Receipt: Proof of purchase for the items in question.
  • Credit Note: Any credit note or voucher issued by the store.
  • Communication Records: Emails, call logs, and any correspondence with the store or customer service.

If you need assistance drafting a complaint or require further guidance, feel free to ask.
Thanks
 
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