Complaint for Refund & Compensation for Defective Product and Deficiency of Service

V

vinitalamba111

New member
Seller Name
Palmonas
Company Name
Palmonas
Product Name
Delicate diamond studded necklace
Website Name
Palmonas.com
Customer Care Number
9356103736
Loss Amount
2083
Ratings
1.00 star(s)
Opposite Party Address
Office No 501/502/503/504/505(A) 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra 411036
I ordered two pendants from Palmonas under a Buy 1 Get 1 offer, and one arrived defective — the solitaire is attached wrongly and doesn’t sit on the neck at all. I requested a refund, but instead of addressing the defect, they tried to force store credit, which is illegal. They promised pickup within 72 hours but never arranged it. Their grievance number is invalid, they ignored my emails even after promising a 48-hour reply, and the complaint I filed on their site was “automatically rejected” without human review. My money is stuck, there is zero customer support, and their non-response has caused days of mental stress.

I feel so helpless and powerless, this is my last hope. Please look into the matter and hold this company accountable.
 
Hello @vinitalamba111

We have carefully reviewed all the details submitted regarding your complaint against Palmonas.

As you have already contacted the customer of Palmonas and they are not solving your problem and asking you for the store credit and also provide you the wrong grievance number.

Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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