Complaint for refund of ₹5000 due to unfair trade practice, misrepresentation, and deficiency in service, REFUND 10X AMOUNT FOR MENTAL HARRASMENT

S

SHLOK

New member
Institute Name
Physics Wallah Vidyapeeth Coaching Center Ajmer
Customer Care Number
080 4568 0623
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
MK Tower, 427/4, opposite Savitari Govt Girls College, Civil Lines, Ajmer, Rajasthan 305001
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, AJMER, RAJASTHAN

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

Complainant:
Shlok Ajmera
S/o Abhishek Ajmera
Resident of Ajmer, Rajasthan
Contact: [9829070728, 9950549732]

Versus

Opposite Party:
PW Vidyapeeth (Physics Wallah)
MK Tower, 427/4, opposite Savitari Govt Girls College, Civil Lines, Ajmer, Rajasthan 305001

SUBJECT: Complaint for refund of ₹5000 due to unfair trade practice, misrepresentation, and deficiency in service

RESPECTFULLY SHOWETH:

  1. That the Complainant enrolled with the Opposite Party by paying an amount of ₹5000 as a booking amount for admission.
  2. That prior to payment, the Complainant was clearly assured by the counselor that:
    a) Classes would be conducted in the morning batch.
    b) No demo classes were available.
  3. That after payment, the Opposite Party:
    a) Denied the availability of morning classes and offered only evening classes.
    b) Provided demo classes to other students who had not paid any amount, which contradicts their earlier statement.
  4. That the Complainant was pressured to accept and sign the terms and conditions without being given adequate opportunity to read and understand them, thereby vitiating free consent.
  5. That the Opposite Party also induced the Complainant by offering additional scholarship benefits in exchange for bringing more students, which amounts to an unfair trade practice.
  6. That despite payment, no proper communication, onboarding, or service details were provided to the Complainant.
  7. That due to the above reasons, the Complainant did not attend any classes, and no service was availed.
  8. That the act of the Opposite Party amounts to:
    • “Deficiency in service” as defined under Section 2(11) of the Consumer Protection Act, 2019 (any fault, imperfection, or inadequacy in the quality or manner of performance).
    • “Unfair trade practice” under Section 2(47) of the Consumer Protection Act, 2019 (including misleading representations and false promises).
  9. That the clause of “non-refundable amount” cannot be enforced as it was obtained under pressure and without proper disclosure, and also because the service promised was not provided.
GROUNDS:

A. Because the Opposite Party misrepresented key facts (batch timing and demo classes).
B. Because the Complainant was not given fair opportunity to understand contractual terms.
C. Because no service was actually provided or utilized.
D. Because the conduct of the Opposite Party is arbitrary, unfair, and against consumer rights.

PRAYER:

In light of the above, the Complainant respectfully prays that this Hon’ble Commission may kindly:

a) Direct the Opposite Party to refund ₹5000 to the Complainant.
b) Award compensation for mental harassment and inconvenience (₹10,000 or as deemed fit).
c) Award litigation costs.
d) Pass any other order deemed fit in the interest of justice.

AND FOR THIS ACT OF KINDNESS, THE COMPLAINANT SHALL EVER PRAY.

Place: Ajmer
Date: 22-04-2026


Shlok Ajmera
 
Hello @SHLOK

We went through your post carefully and here is what we have understood — do let us know if anything needs a correction.

You paid ₹5,000 as a booking amount to PW Vidyapeeth (Physics Wallah), Ajmer after being assured by their counsellor that morning batch classes would be available. However, once the payment was made, they backtracked on this promise and only offered evening classes. To make things worse, demo classes — which were claimed to be unavailable — were later offered to students who had not even paid yet.

You were also pressured into signing terms and conditions without being given proper time to read them, and were never properly onboarded despite making the payment. Since the promised service was never delivered, you never attended a single class. You are now seeking a refund of ₹5,000 along with compensation of ₹10,000 for mental harassment and litigation costs.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted PW Vidyapeeth (Physics Wallah) via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@pw.live outlining your issue, including admission details and any previous correspondence and request to Refund within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at PW Vidyapeeth (Physics Wallah) Head Office Noida and Ajmer, Rajasthan.

Physics Wallah Private Limited
Head Office:
B-8, Block B, Industrial Area, Sector 62, Noida,
Uttar Pradesh – 201309

Centre Address
MK Tower, 427/4, Opposite Savitri Govt. Girls College,
Civil Lines, Ajmer, Rajasthan – 305001

View Sample Notice:
A

Thread 'legal notice sample for university / school / online coaching cases.'

To,
The Director / Principal / Authorized Representative
University / School / Coaching Institute Name
Enter Address

Subject: Legal Notice – 15 Days’ Notice for Refund of Fees / Deficiency in Educational Services

Dear Sir/Madam,

I, Your Name, hereby serve upon you this legal notice as under:

That I had enrolled in course/program name offered by your institution on enter date, upon payment of ₹amount as fees, relying upon your representations and assurances regarding...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to PW Vidyapeeth (Physics Wallah) to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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