Mubaraka Gilitwala
New member
- Dealer Name
- Vijay Sales
- Company Name
- Carrier Midea India Private Limited
- Product Name
- Carrier Ac 12 K Durawhite pro + EXI (3 Star INV) 1 T Spl
- Customer Care Number
- 1800 103 3333
- Loss Amount
- 6000
- Ratings
- Opposite Party Address
- Carrier Midea India Private Limited
hours
3VJP+Q5V, Premier Residencies, Kurla West, Mumbai, Maharashtra 400070
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the extremely unsatisfactory service experience I have had with Carrier for my air conditioner, which is currently under warranty.
The initial service request was raised on 28 March, and despite multiple follow-ups since then, the issue remains unresolved. Each time a technician visits, a new problem is identified, leading to repeated service visits without any clear or permanent resolution. This ongoing back-and-forth has caused significant inconvenience and distress.
Furthermore, I am being asked to bear charges for the gas, capacitor and labor, even though the unit is still under warranty. It is also concerning that payment is being demanded in advance, even before the compressor has been ordered or replaced. This raises serious concerns about the transparency and fairness of the service process.
In addition to this, there have been instances where customer support representatives have stalled conversations and disconnected calls without providing proper assistance, reflecting a lack of professionalism and accountability.
For context, I have been using air conditioners from other brands in my household as well, and I have not faced such recurring issues or service challenges elsewhere.
I request your intervention in this matter to ensure:
I am attaching all relevant documents, including service request details and communication records, for your reference.
I look forward to a prompt resolution of this matter.
Yours sincerely,
Samina Gilitwala
Number - 9545578652
I am writing to formally lodge a complaint regarding the extremely unsatisfactory service experience I have had with Carrier for my air conditioner, which is currently under warranty.
The initial service request was raised on 28 March, and despite multiple follow-ups since then, the issue remains unresolved. Each time a technician visits, a new problem is identified, leading to repeated service visits without any clear or permanent resolution. This ongoing back-and-forth has caused significant inconvenience and distress.
Furthermore, I am being asked to bear charges for the gas, capacitor and labor, even though the unit is still under warranty. It is also concerning that payment is being demanded in advance, even before the compressor has been ordered or replaced. This raises serious concerns about the transparency and fairness of the service process.
In addition to this, there have been instances where customer support representatives have stalled conversations and disconnected calls without providing proper assistance, reflecting a lack of professionalism and accountability.
For context, I have been using air conditioners from other brands in my household as well, and I have not faced such recurring issues or service challenges elsewhere.
I request your intervention in this matter to ensure:
- Immediate and proper resolution of the issue.
- No unwarranted charges for labor, coil, gas covered under warranty.
- Accountability for the poor service experience and repeated delays.
I am attaching all relevant documents, including service request details and communication records, for your reference.
I look forward to a prompt resolution of this matter.
Yours sincerely,
Samina Gilitwala
Number - 9545578652
