Water Purifier Complaint Regarding Delayed Service – Aquasure Prime UV+UF

J

Jinoy John

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
Aquasure Prime UV+UF - Active Gold AMC
Customer Care Number
7039883333
Loss Amount
2949
Ratings
1.00 star(s)
Complainant Details: Name: Jinoy John Contact: 9809026577 Address: Neelankavil House, Kanjany PO, Thrissur, Kerala – 680612

Product Details:

  • Product: Aquasure Prime UV+UF
  • AMC: Active Gold AMC valid till 31/07/2026
  • Company: Eureka Forbes
Complaint: On 1st June 2026, I booked a service request through the Eureka Forbes mobile application. Despite the booking, no technician has visited or contacted me to date.

I escalated the matter to customer care, who only called to check the status but did not arrange for service. Till now, no representative has attended the complaint, which amounts to deficiency in service under the Consumer Protection Act.

Relief Sought:

  1. Immediate resolution of the pending service request.
  2. Confirmation of the last AMC payment details (for record purposes).
  3. Considering the inconvenience caused, I request the company to provide a Platinum AMC for the upcoming year as compensation, instead of the Gold AMC (currently priced at ₹2949).
This complaint is filed to ensure accountability and to protect consumer rights. I request the Consumer Forum to kindly direct Eureka Forbes to resolve the issue and provide the requested relief.

Signature: Jinoy John
 
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