Complaint Regarding Lost Consignment and Refund Claim – AWB No. KUR7006383215

R

Rita Mathur

New member
Dealer Name
Professional courier
Company Name
Professional courier Mumbai
Loss Amount
650
Ratings
4.00 star(s)
Opposite Party Address
Mumbai
Dear Sir/Madam,

I booked a consignment through Professional Courier on 20 May 2026 under AWB No. KUR7006383215 from Mumbai.

Despite the passage of several weeks, I have not received the parcel. I made repeated attempts to contact your customer care team through phone calls and messages. After considerable follow-up, I was informed that my parcel has been lost by Professional Courier.

I am now trying to register a refund and compensation claim; however, the contact numbers provided are either unreachable or unresponsive. I have been unable to obtain any information regarding the claim procedure.

Through this email, I request your immediate assistance and a clear written response regarding:

  1. The current status of my consignment.
  2. The official procedure for filing a refund/compensation claim.
  3. The timeline within which my claim will be processed.
  4. Compensation for the loss of my parcel and the inconvenience caused.
 
Hello @Rita Mathur

Thank you for reaching out. We noticed that you are facing the similar problem with Professional courier that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint regarding delayed delivery, service deficiency, and request for compensation.'

Hello @Raneesh VR

Raneesh VR said:
I would like to file a complaint against Professional Couriers for the unreasonable delay in delivering my parcel and the resulting loss caused.
Click to expand...

We are outlining the first step to be taken before filing a case against the Professional couriers in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Call/Online
We recommend that you first call...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Back
Top