Complaint regarding manufacturing defect and repeated service failure in new motorcycle

S

Shane Ali

New member
Model
Xtreme 125R
Dealer Name
Robotech hero (Mr. Akash dua) .
Company Name
Hero
Customer Care Number
076810 87702
Loss Amount
115000
Ratings
1.00 star(s)
Opposite Party Address
Robotech hero. Patrapali bya pass road sundargarh 770001
I purchased a new motorcycle from Robotech Hero, authorized dealer of Hero MotoCorp. Within around 2000 km, abnormal engine noise started. Since then, I have visited the service center approximately 10 times. The engine has been opened multiple times, but the issue still continues.

Even after repeated repairs and paid service, the same engine noise started again. After service, other issues such as excessive heating, burning smell, power lag, and hard gear shifting also developed. Recently I paid ₹601 for service, but immediately after service the same problem reappeared.

The repeated visits have caused financial loss because I travel around 120 km up and down each time. Being a student, I have also suffered educational loss and mental stress. Despite repeated complaints, I did not receive proper permanent resolution or written assurance.

This clearly amounts to manufacturing defect and deficiency in service. Therefore, I request replacement of the defective bike/engine, refund of unnecessary charges, and compensation for financial loss, educational disturbance, and mental harassment.


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This is strong, clear, and suitable for consumer court.
 
Hello @Shane Ali

We have read your post carefully — here is a quick summary. Kindly confirm if everything is correct.

You purchased a brand new Hero Xtreme 125R from Robotech Hero, Sundargarh and within just 2000 km, abnormal engine noise developed. You have since visited the service centre approximately 10 times, with the engine being opened multiple times — yet the noise persists. After repeated repairs, additional issues like excessive heating, burning smell, power lag, and hard gear shifting have now also surfaced. You even paid ₹601 for a service after which the same problem reappeared immediately.

Being a student, each visit costs you 120 km of travel, resulting in financial loss, educational disruption, and ongoing mental stress — all for a defect that should have been permanently fixed long ago.

You are seeking a replacement of the defective bike/engine, refund of unnecessary charges, and compensation for all losses suffered.
 
We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Hero MotoCorp Ltd. via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to customer.care@heromotocorp.com outlining your issue, including vehicle details and request to repair within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at Hero MotoCorp Ltd. Head Office.

Hero MotoCorp Ltd.
Head Office:
The Grand Plaza, Plot No.2,
Nelson Mandela Road,
Vasant Kunj, New Delhi – 110070

View Sample Notice:
A

Thread 'Notice for Deficiency in Service and Unreasonable Delay in Repair/Delivery of Vehicle'

To,
The Authorized Representative
Vehicle Company Name
Registered Office Address

Subject: 15 Days’ Notice for Deficiency in Service and Unreasonable Delay in Repair/Delivery of Vehicle

Dear Sir/Madam,

I, Your Name, hereby serve upon you this notice as under:

That I am the owner of Vehicle Name (Model: Model Name), purchased on DATE with a Registration No.: Number, which was submitted at your authorized service centre: NAME and ADDRESS on DATE for repair/service.

Mention this if the Vehicle is under warranty...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Hero MotoCorp Ltd. to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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