Complaint regarding missing parcel and claim for compensation against porter delivery app

L

laxmi sharma

New member
Dealer Name
Jagjeet Singh
Company Name
Porter
Customer Care Number
02244104410
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
Company address-
No. 40/148, 4th Main Road,
Govindarajanagar, Vijayanagar,
Bengaluru – 560040, Karnataka

(2)Driver Adress -Jaitpur
Phone no-9971764911
I am writing to lodge a formal complaint regarding my missing parcel booked through Porter.

On 25/6/26 at 2200hrs , I handed over my parcel to the Porter delivery partner. The parcel contained valuable sarees and important documents(approx cost 25000). However, the parcel has not been delivered, and despite my repeated follow-ups, it is still missing.

I have the original purchase bills for the sarees, bank transaction records, and other supporting evidence to establish the value of the items. I also have CCTV/video evidence showing me handing over the parcel to the delivery partner.

The loss of my parcel has caused me significant financial loss and mental distress. I request Porter to conduct an immediate investigation, trace my parcel, and provide appropriate compensation for the full value of the lost items.

Kindly treat this matter as urgent and provide me with a written response at the earliest.

Thank you.

Sincerely,
Laxmi Sharma
 

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Hello @laxmi sharma

We noticed that you are facing the similar problem with Porter that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'I want to file complaint against porter app.. I have booked a porter yesterday the driver left with my goods and fare was paid.. My goods are missing!'

Hello @Prachi1510

We recommend that you first send an email to the customer care department of the Porter (help@porter.in), clearly outlining your concerns and requesting to return/deliver the item.

This step not only gives a chance to Porter, to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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