Complaint regarding negligence by KSRTC staff during journey from Thodupuzha to Kannur

[bhavyalakshmi]

Hotel Name

NA

Company Name

KSRTC

Website Name

https://www.keralartc.com/

Customer Care Number

1800-599-4011

Loss Amount

384

Ratings

1.00 star(s)

Opposite Party Address

To
The Managing Director
Kerala State Road Transport Corporation (KSRTC)

To
The Managing Director
Kerala State Road Transport Corporation (KSRTC)


Subject: Complaint regarding negligence by KSRTC staff during journey from Thodupuzha to Kannur


Respected Sir/Madam,


I am a female student who travelled on a KSRTC bus from Thodupuzha to Kannur with an online booked ticket.


During the journey, the bus stopped due to a tyre puncture/repair issue. The driver and conductor informed passengers that the repair work would be completed by around 9:40 PM. Based on this information, I went to use the nearby toilet facility and returned by approximately 9:35 PM.


However, the bus had already left the location without informing me or checking whether all passengers had boarded. I immediately contacted the conductor, but instead of assisting me, I was told to arrange another bus on my own and continue the journey to Kannur.


Being a woman travelling alone at night, this incident caused serious mental stress, inconvenience, safety concerns, and additional expenses. Leaving a female passenger behind during a night journey without proper verification was extremely irresponsible and negligent.


I request KSRTC to:

1. Conduct a proper investigation into the incident.
2. Take appropriate action against the concerned staff.
3. Provide compensation/refund for the inconvenience, mental distress, and additional expenses caused.

I am ready to provide the ticket details, call records, and supporting documents if required.


Thanking you,


Name: BhamaLakshmi MS
Journey Date:10 may 2026
Bus Details/Route:RPE200
Online Ticket Number:21125132

 

[TeamMember]

Hello @bhavyalakshmi

We carefully reviewed your complaint regarding your KSRTC journey from Thodupuzha to Kannur and prepared this short summary to ensure we understood your concerns correctly.

As per your complaint, you were travelling on a KSRTC bus from Thodupuzha to Kannur when you allegedly faced negligence and inappropriate behaviour from the bus staff during the journey. You mentioned that despite being a passenger expecting safe and respectful service, the conduct of the staff caused inconvenience, discomfort, and mental stress throughout the trip.

According to your experience, your concerns raised during the journey were not properly addressed, and you felt that the staff failed to provide the level of professionalism and assistance expected from a public transport service. Due to this incident, you decided to raise the matter formally seeking accountability and proper action from KSRTC authorities.

We understand how upsetting such experiences can be, especially while travelling long distances and relying on public transportation services for safety and comfort.

---

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. Contact the KSRTC customer care via email (cmd@keralartc.com / complaintcell@keralartc.com) and and request to process the complete Refund + Compensation.


Offline-Mode
You can also send your feedback via registered post at KSRTC Head Office

Kerala State Road Transport Corporation (KSRTC)
Transport Bhavan, Fort, Thiruvananthapuram,
Kerala – 695023.

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the KSRTC a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks