Complaint Regarding Non-Provision of Internet Services and Non-Refund of Amount Paid

S

sundeepRana

New member
Dealer Name
AIRTEL
Company Name
Airtel
Customer Care Number
121
Loss Amount
2355
Ratings
1.00 star(s)
Opposite Party Address
AIRTEL GANDHINAGAR
To,
The Customer Grievance Officer
Bharti Airtel Limited
Saragasan, Gandhinagar.

Date: 06.10.2025

Subject: Complaint Regarding Non-Provision of Internet Services and Non-Refund of Amount Paid

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I have had with your internet services.

I had subscribed to an Airtel internet connection under the name SANDEEPKUMAR K RANA, registered with the mobile number 9033737727 and customer ID/account number #20033392450

Despite making the full payment in advance, your services were never activated/provided properly. I raised several complaints with your customer support team, but there was no resolution. After facing continuous inconvenience and no internet service for a long period, I had no choice but to cancel the connection.

Even after the cancellation, it has been more than 15 days, and I have not received any refund of the amount I had paid in advance. This is unacceptable and amounts to deficiency in service, as well as unjust enrichment on your part.

I request Airtel to process the full refund of the amount paid at the earliest. Please find the details below:

  • Company Name: Infinite Drishty IT Solutions
  • POC Name and Number: sandeepkumar kishorkumar, 9033737727
  • Registered Mobile Number: 9033737727
  • Connection Type: AIRFIBER
  • Date of Payment: 13.09.2025
  • Amount Paid: ₹2355.28
  • Date of Cancellation Request: 19.09.2025
  • Reference/Ticket Number (if any): [Insert Reference Number]
Please treat this matter as urgent. If the issue has not resolved within last 15 working days, thus I compelled to escalate the matter to the Telecom Regulatory Authority of India (TRAI), consumer court, and other relevant forums.

I expect a prompt resolution, along with a confirmation of the refund status.

Sincerely,
Sandeepkumar Rana
B204, The View, Saragasan, Gandhinagar.
Info.infinitedrishty@gmail.com
9033737727
 

Attachments

Hello @sundeepRana

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'FALSE AND FAKE PLANS BY AIRTEL'

Hello @chandrasekhar

I'm sorry to hear about the issues you're experiencing with Airtel's service plans. Based on your complaint regarding misleading or unauthorized plan changes, here's a structured approach to help you seek resolution.

📝 Summary of Your Complaint​

  • Issue: Unauthorized or misleading plan changes by Airtel, leading to unexpected charges and service discrepancies.
  • Common Complaints:
    • Plan alterations without customer consent.
    • Incorrect billing and unexpected charges.
    • Lack of communication regarding plan details...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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