Complaint Regarding Non-Refund by PlanetSpark

G

gowthamikurupati

New member
Institute Name
Planetspark
Customer Care Number
+91 79823 81893
Loss Amount
128000
Ratings
5.00 star(s)
Opposite Party Address
WINSPARK INNOVATIONS LEARNING

PRIVATE LIMITED
1st Floor, Unit No. 104 A - B, Tower
A, Unitech Cyber Park, Gurugram, Haryana,
122001
PAN: AACCW0043L
GSTIN: 06AACCW0043L1ZG
Dear Sir/Madam,
I would like to raise a complaint against PlanetSpark for not processing my refund despite multiple follow-ups.
I enrolled my child in their program under Enrolment ID: 122716 and raised a refund request under Ticket Number: 438398. It has been more than 50 days, and the company has neither processed the refund nor provided any proper response.
We have not attended any regular classes. Only the beneficiary and counseling sessions were attended. Due to personal schedule constraints, we clearly informed the company that we are unable to continue with the classes and requested cancellation.
Despite repeated attempts to contact their support team through calls and emails, there has been no proper response or resolution. The delay and lack of communication from the company are causing unnecessary stress and inconvenience.
Issue:
Refund not processed for more than 50 days
No response from customer support despite daily follow-ups
Service not utilized (except initial sessions)
Contact Details:
Name: Gowthami
Phone: +91 9100602605 / +91 9908795347 / +91 9524562488
Email: gowthamikurupati9@gmail.com
I kindly request you to intervene in this matter and help me get my refund at the earliest.
Thank you for your support.
Sincerely,
Gowthami
 
Hello @gowthamikurupati

We took a close look at what you have shared and want to make sure we have the details right — kindly go through this and let us know if anything needs to be corrected.


You enrolled your child in PlanetSpark's program under Enrolment ID: 122716 and paid ₹1,28,000. Due to personal schedule constraints, you informed the company that continuing with the classes was not possible and requested a cancellation. You also raised a formal refund request under Ticket Number: 438398. Apart from the initial beneficiary and counseling sessions, no regular classes were attended.


It has now been over 50 days since the refund request was raised, and despite reaching out daily through calls and emails, PlanetSpark has neither processed the refund nor given any proper response — leaving you completely in the dark on a significant amount.


We noticed that you are facing the similar problem with PlanetSpark that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Planet spark not refunding fees'

Hello @arunasjagadeesh

Thank you for reaching out. We have read your post and here is a quick summary of what we understood — please confirm if everything is correct.

You enrolled your son in PlanetSpark online classes and paid ₹57,658. Due to your son's eyesight problem, his doctor advised him to stop attending online classes. You requested a refund and raised 4 tickets, but PlanetSpark kept closing them, claiming more than 5 classes were attended. However, your son only attended 2 trial classes, 1 performance class, and 1...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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