chiranjeev90
New member
- Dealer Name
- Urbanrise
- Company Name
- Urbanrise
- Customer Care Number
- 9384824051
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- World of Joy,SURVEY NO.117/2, Siruseri, Tamil Nadu 603103
This is a complaint regarding the non-refund of my advance booking amount of ₹2,00,000, which I paid to block Flat B512 in the “World of Joy” project located in Siruseri, Chennai.
The advance payment was made on 13 September 2025 to reserve the above-mentioned flat. Due to unavoidable personal circumstances, I informed the builder to cancel the booking and requested a refund of the advance amount. They routed me to CRM, CRM took a month negotiating, and finally asked me to drop a formal mail, which I dropped on November first week.
Despite my cancellation being communicated promptly, it has now been more than 10 months , and the builder has failed to return my advance payment.
Since then, I have made multiple attempts to follow up with their team:
I contacted the CRM team(Praveen), he assured the refund cheque will be ready by April, and then postponed it to May. Then I got to know Praveen left the organization. A new CRM member named Rani, said she is handling the case and is not aware as she didn't get any information from Praveen.i have been following up with her since then, yet I have been told, it is final stage, but I have not been provided a final date for the refund amount.
I have contacted Sales team(Chella pending and Dinesh) too during the process, they are routing me to CRM team. When I am putting pressure on CRM for escalation, she is mentioning this is not my work, as you paid the amount to Sales team, get the information about the refund from Sales team.
I attempted to reach Mr. Anand(GM) over mail but there is no response to my mail.
Every department continues to redirect responsibility to someone else, and there has been no clear communication, commitment, or timeline provided for the refund.
I am currently in need of these funds, but the builder continues to delay the refund without any valid justification. This behavior is extremely unprofessional and amounts to unfair trade practice and harassment of a customer.
I kindly request the forum’s guidance and intervention to:
Ensure immediate refund of my advance amount of ₹2,00,000.
Direct the builder to provide a written explanation for the delay.
Take necessary action to prevent such practices from affecting other customers.
I am willing to provide payment proof, email communications, and call records if required.
I request the forum to kindly assist in resolving this matter at the earliest.
The advance payment was made on 13 September 2025 to reserve the above-mentioned flat. Due to unavoidable personal circumstances, I informed the builder to cancel the booking and requested a refund of the advance amount. They routed me to CRM, CRM took a month negotiating, and finally asked me to drop a formal mail, which I dropped on November first week.
Despite my cancellation being communicated promptly, it has now been more than 10 months , and the builder has failed to return my advance payment.
Since then, I have made multiple attempts to follow up with their team:
I contacted the CRM team(Praveen), he assured the refund cheque will be ready by April, and then postponed it to May. Then I got to know Praveen left the organization. A new CRM member named Rani, said she is handling the case and is not aware as she didn't get any information from Praveen.i have been following up with her since then, yet I have been told, it is final stage, but I have not been provided a final date for the refund amount.
I have contacted Sales team(Chella pending and Dinesh) too during the process, they are routing me to CRM team. When I am putting pressure on CRM for escalation, she is mentioning this is not my work, as you paid the amount to Sales team, get the information about the refund from Sales team.
I attempted to reach Mr. Anand(GM) over mail but there is no response to my mail.
Every department continues to redirect responsibility to someone else, and there has been no clear communication, commitment, or timeline provided for the refund.
I am currently in need of these funds, but the builder continues to delay the refund without any valid justification. This behavior is extremely unprofessional and amounts to unfair trade practice and harassment of a customer.
I kindly request the forum’s guidance and intervention to:
Ensure immediate refund of my advance amount of ₹2,00,000.
Direct the builder to provide a written explanation for the delay.
Take necessary action to prevent such practices from affecting other customers.
I am willing to provide payment proof, email communications, and call records if required.
I request the forum to kindly assist in resolving this matter at the earliest.