Akshat Patidar
New member
- Company Name
- Zomato
- Product Name
- Sev
- Loss Amount
- 106
- Ratings
1, the complainant, respectfully submit that:
- On 03/04/2026 at 04:44 pm, I attempted to place an order on the Zomato application. A payment of 106.80/- was successfully debited from my bank account.
- However, the order was not placed due to transaction failure, and despite this, the deducted amount has not been refunded till 12/04/2026 date.
- I have contacted Zomato multiple times via email and customer support, but no proper response or resolution has been provided.
- I have also confirmed with my bank that the amount has been successfully transferred to Zomato's account which is with HDFC and there is no issue-from the bank's side.
- As per the guidelines issued by the Reserve Bank of India (RBI), failed transactions must be auto-reversed within 5-7 working days. However, even after the expiry of this period, the refund has not been credited.
- The actions of the opposite party clearly amount to:
- Deficiency in service
- Unfair trade practice
- Violation of RBI guidelines
- Causing mental harassment and financial loss.
