Complaint Regarding Order Cancellation and Non-Delivery – Request for Resolution and Compensation

G

Ganesh Errolla

New member
Seller Name
Flipkart India Private Limited
Company Name
Flipkart India Private Limited
Product Name
AKSHUD Edge To Edge Tempered Glass for POCO M7 Plus 5G, poco M & Micvir Back Cover for Poco M7 Plus 5G Transparent, Black Egl_PocM7Pls5G_Blk
Website Name
https://www.flipkart.com/
Customer Care Number
Not available
Loss Amount
316
Ratings
1.00 star(s)
Opposite Party Address
Flipkart India Private Limited
SURVEY NO 696,, GUNDLAPOCHAMPALLI VILLAGE,,
MEDCHAL MANDAL,, Medchal Malkajgiri, Telangana,
501401 , Telangana, IN-TS, IN - 501401
Dear Sir,

I am writing to raise a complaint regarding two of my recent orders placed on 4th October. Please find the details below:

Order No: OD435644484717370100
Ekart Logistics No: FMPP3417894385

This order was cancelled without my consent, and I was not informed about the cancellation.

I raised a complaint regarding this issue, but it was closed by your team as resolved without any communication or proper action.

Order No: (Same as above)
Ekart Logistics No: FMPP3472096328

This order has still not been delivered.

Even after raising multiple complaints, they are being closed automatically as resolved without any follow-up or update.

Because of these issues, I have lost valuable time and faced significant inconvenience. I request you to kindly look into this matter seriously and provide justice and appropriate compensation for the time wasted and poor service experience.

I look forward to your prompt response and resolution.

Thanks & Regards,
Ganesh Errolla
9553158824 / errollaganesh3@gmail.com
[Order Date: 4th October 2025]
 
Hello @Ganesh Errolla

Their are many reason to cancel the order. Please review.

Out of Stock or Inventory Error​

  • Sometimes the website shows a product as “available” due to a system or stock-sync error, but when the warehouse checks, it turns out the item isn’t actually in stock.
  • Example: The seller had only one unit left, but multiple buyers placed the order at the same time.


Payment or Verification Issues​

  • Even if payment was made, there may be verification mismatches (e.g., billing address mismatch, failed verification by payment gateway, suspected fraud).
  • In such cases, platforms automatically cancel the order for security reasons and refund the amount.


Delivery Location Problem​

  • The seller or courier may later discover that the address is undeliverable or that the courier service doesn’t operate in that pin code.
  • Sometimes rural or remote locations cause automatic cancellation.


Quality Control Failure​

  • Before dispatch, some items undergo a quality check.
    If a defect or damage is found, the seller cancels the order to avoid complaints.


Technical or Pricing Error​

  • If the seller violated platform policies (e.g., fake product, pricing issue, or misleading description), the platform may suspend or remove the listing and cancel all related orders.


Technical or Pricing Error​

  • Sometimes, products are listed at the wrong price due to a technical glitch or human error (for example, ₹100 instead of ₹10,000).
  • In such cases, companies usually cancel the order citing a “pricing error” and issue a refund.

​

High Demand or Flash Sale Errors​

  • During big sales, when servers are overloaded, some orders are accepted but later canceled because stock counts weren’t updated fast enough.

What You Can Do as a Consumer​

  1. Request a refund confirmation and transaction ID.
  2. If the company delays refund or gives vague reasons, you can file a complaint on:

Thanks
 
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