- Company Name
- Zepto Private Limited
- Product Name
- Xtrim UV protected balaclava for Biking, Epigamia Turbo Vanilla and Caramel protein millshake
- Loss Amount
- 307
- Ratings
Hi,
My name is Rohit Bhardwaj, and I am writing to raise a concern regarding a recent order I placed through Zepto.
At the time of selecting the products, the platform clearly indicated that they were available for instant delivery. However, during checkout, I was unexpectedly prompted to change the delivery option and schedule it for a later time. Since the items were urgently required, I had no choice but to select the earliest available delivery slot, which was between 9:00–10:00 AM.
As a working professional with a fixed schedule, this sudden change has caused significant inconvenience. Due to the delayed delivery, I was forced to adjust my morning plans and will now be reaching my the office late. This situation could have been avoided if accurate delivery timelines had been communicated upfront.
I also reached out to Zepto’s customer support seeking assistance, but unfortunately, the experience was extremely disappointing. The AI chatbot failed to understand the issue entirely, and when the query was escalated to a live agent, the response lacked empathy and professionalism. Instead of addressing the concern, the interaction felt dismissive and unhelpful, which added to my frustration.
Experiences like this are becoming increasingly common with delivery platforms, where customer expectations are set inaccurately and support systems fail to resolve legitimate concerns. As a customer, this not only causes operational inconvenience but also leads to unnecessary stress and mental frustration, especially when relying on such services for time-sensitive needs.
I sincerely hope that this concern is taken seriously, and that necessary actions are taken to improve both service transparency and customer support quality. Delivery platforms must be held accountable for the commitments they make to their customers.
Regards,
Rohit Bhardwaj
My name is Rohit Bhardwaj, and I am writing to raise a concern regarding a recent order I placed through Zepto.
At the time of selecting the products, the platform clearly indicated that they were available for instant delivery. However, during checkout, I was unexpectedly prompted to change the delivery option and schedule it for a later time. Since the items were urgently required, I had no choice but to select the earliest available delivery slot, which was between 9:00–10:00 AM.
As a working professional with a fixed schedule, this sudden change has caused significant inconvenience. Due to the delayed delivery, I was forced to adjust my morning plans and will now be reaching my the office late. This situation could have been avoided if accurate delivery timelines had been communicated upfront.
I also reached out to Zepto’s customer support seeking assistance, but unfortunately, the experience was extremely disappointing. The AI chatbot failed to understand the issue entirely, and when the query was escalated to a live agent, the response lacked empathy and professionalism. Instead of addressing the concern, the interaction felt dismissive and unhelpful, which added to my frustration.
Experiences like this are becoming increasingly common with delivery platforms, where customer expectations are set inaccurately and support systems fail to resolve legitimate concerns. As a customer, this not only causes operational inconvenience but also leads to unnecessary stress and mental frustration, especially when relying on such services for time-sensitive needs.
I sincerely hope that this concern is taken seriously, and that necessary actions are taken to improve both service transparency and customer support quality. Delivery platforms must be held accountable for the commitments they make to their customers.
Regards,
Rohit Bhardwaj
