- Dealer Name
- M Diya
- Company Name
- Act Fibernet
- Customer Care Number
- 7288999999
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- LIGB-15, Dr. A.S. Rao Nagar, next
SAIN
to Bajaj Electronics, Sainikpuri, Hyderabad, Telangana
500072
I purchased a premium WiFi connection from ACT Fibernet for ₹6,364/-. Since June 2025, I have been facing repeated service issues where only my household is affected, while the rest of the area continues to have proper connectivity. Despite multiple follow-ups, the service provider has not offered any permanent resolution. On 18/08/2025, my WiFi connection stopped working completely and remained unavailable till 26/08/2025. During this period, I repeatedly attempted to contact ACT Fibernet’s customer support, but most of my calls did not connect. On the rare occasions when I was able to connect, such as on 21/08/2025, the representative abruptly disconnected the call without addressing my issue. The same problem persisted in subsequent interactions, and no meaningful resolution was provided.
Even in June 2025, when I initially raised the issue, no ticket was created until I followed up personally. Since then, the company has failed to issue proper notices about outages or offer accurate updates regarding restoration. This lack of transparency left me unable to make alternative arrangements and directly disrupted my household’s needs. The negligence of ACT Fibernet has caused significant professional disruption to my work, financial strain due to paying for services not rendered, and mental stress for both me and my family. The WiFi connection is also essential for our limited recreation and family time, which has been adversely impacted.
To make matters worse, my current plan will be due for renewal in September 2025 for another six months. It is highly unreasonable and unfair to expect me to renew and pay for the service again when I have already been deprived of connectivity for the last two weeks, and when these service issues have persisted since June without a proper resolution.
Due to ACT Fibernet’s negligence, my mother has also suffered mental stress. She was unable to communicate effectively with the company regarding our issues, which further added to her distress and affected her well-being. The lack of support and accountability on the part of ACT Fibernet has therefore caused not only financial loss but also a direct impact on the mental health of my family.
ACT Fibernet’s conduct amounts to a clear deficiency in service under Section 2(1)(g) of the Consumer Protection Act, 2019, as well as an unfair trade practice by charging for services that were not provided. The company’s repeated negligence, lack of timely redressal, and unprofessional handling of customer complaints have caused me considerable harassment, financial burden, and mental agony.
I therefore seek relief in the form of a full refund of ₹6,364/-, along with such compensation as this Hon’ble Forum may deem fit for the professional disruption, financial hardship, and mental health issues caused to me and my family. I also request that ACT Fibernet be directed to improve its grievance redressal mechanism and issue proper outage notices to customers so that such incidents do not recur in the future.
Even in June 2025, when I initially raised the issue, no ticket was created until I followed up personally. Since then, the company has failed to issue proper notices about outages or offer accurate updates regarding restoration. This lack of transparency left me unable to make alternative arrangements and directly disrupted my household’s needs. The negligence of ACT Fibernet has caused significant professional disruption to my work, financial strain due to paying for services not rendered, and mental stress for both me and my family. The WiFi connection is also essential for our limited recreation and family time, which has been adversely impacted.
To make matters worse, my current plan will be due for renewal in September 2025 for another six months. It is highly unreasonable and unfair to expect me to renew and pay for the service again when I have already been deprived of connectivity for the last two weeks, and when these service issues have persisted since June without a proper resolution.
Due to ACT Fibernet’s negligence, my mother has also suffered mental stress. She was unable to communicate effectively with the company regarding our issues, which further added to her distress and affected her well-being. The lack of support and accountability on the part of ACT Fibernet has therefore caused not only financial loss but also a direct impact on the mental health of my family.
ACT Fibernet’s conduct amounts to a clear deficiency in service under Section 2(1)(g) of the Consumer Protection Act, 2019, as well as an unfair trade practice by charging for services that were not provided. The company’s repeated negligence, lack of timely redressal, and unprofessional handling of customer complaints have caused me considerable harassment, financial burden, and mental agony.
I therefore seek relief in the form of a full refund of ₹6,364/-, along with such compensation as this Hon’ble Forum may deem fit for the professional disruption, financial hardship, and mental health issues caused to me and my family. I also request that ACT Fibernet be directed to improve its grievance redressal mechanism and issue proper outage notices to customers so that such incidents do not recur in the future.