NIKHIL PITTALA
New member
- Dealer Name
- OmniTechRetail
- Company Name
- Flipkart
- Product Name
- LG 10 kg Fully Automatic Top Load Black (TX310NWO)
- Loss Amount
- 26534
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia and Clover, Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Bengaluru,
Karnataka 560103, India.
Complainant Details
Name: NIKHIL PITTALA
Address: HNO. 11-25-702/5, GAYATRICOLONY, WARANGAL, 506001
Email ID: Nikhilpittala4@gmail.com
Opposite Party
Flipkart
Flipkart Customer Support / E-commerce Operations / EKART
Order Details
- Order ID: OD438859345854528100
- Tracking Id : FMPP4376419131
- Platform: Flipkart
- Membership: Flipkart Black
- Issue: Repeated delivery postponements and non-delivery of the purchased product
Complaint Description
I am filing this complaint against Flipkart Internet Private Limited regarding the repeated failure to deliver my order bearing Order ID: OD438859345854528100
Tracking ID : FMPP4376419131, despite the order being placed through its e-commerce platform.
The delivery of my order has been repeatedly postponed without any satisfactory explanation or proper resolution. Despite being provided with delivery commitments, Flipkart has failed to deliver the product within the promised timeframe.
The situation has become extremely frustrating as the delivery date continues to be extended. Furthermore, the delivery agent has failed to respond to my calls, leaving me without any reliable information regarding the status of my order.
I have also faced a situation where I was asked to cancel the existing order and place a fresh order instead of receiving the product I had already purchased. This raises serious concerns regarding Flipkart's handling of customer orders, delivery commitments, and customer grievances.
As a Flipkart Black member, I expected a reasonable level of service and timely delivery. However, the repeated delays, lack of communication, and failure to provide a proper resolution have caused considerable inconvenience, mental harassment, and loss of time.
I believe that these actions constitute deficiency in service and an unfair trade practice, subject to the facts and applicable provisions of the Consumer Protection Act, 2019.
Relief Sought
I respectfully request the Hon’ble Consumer Commission to:
- Direct Flipkart to deliver the product under the original order immediately, without requiring me to cancel and reorder.
- Direct Flipkart to provide a written explanation for the repeated delivery postponements.
- Award reasonable compensation for the inconvenience, mental harassment, and loss of time caused by the deficiency in service.
- Direct Flipkart to refund any amount paid, if the product cannot be delivered, along with applicable interest.
- Award appropriate costs incurred in pursuing this complaint.
- Pass any other order deemed appropriate in the interest of justice.
I am attaching the relevant order details, screenshots of delivery postponements, and customer support communications as evidence.
I request the Hon’ble Commission to take appropriate action and ensure that consumers are not subjected to such repeated and unreasonable delivery delays.
Yours faithfully,
Nikhil Pittala
27-10-2026
Attachments
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