hridoyjyotibora
New member
- Dealer Name
- Gati Shifting Packers
- Company Name
- Gati Shifting Packers
- Customer Care Number
- +91 9422799477
- Loss Amount
- 7000
- Ratings
I am writing this to formally register a serious complaint regarding the extremely unprofessional, distressing, and unacceptable service I received from Gati Shifting Packers company while availing the relocation service from Bhopal (462066, Madhya Pradesh) to Guwahati (781035, Assam), with docket no. 51962980053.
I regret to say that my experience with this organization has been one of the worst customer service experiences I have ever encountered. What was initially presented as a professional relocation service eventually turned into weeks of anxiety, misinformation, verbal abuse, lack of accountability, and complete absence of customer support.
The executive who handled my booking was:
Mr. Prabhakar Gupta
Mobile: +91 8595288200
I possess screenshots of our complete WhatsApp conversation and payment records, all of which substantiate the events described below, and are attached for your review.
1. Misleading Quotation and False Pricing
Initially, I was quoted approximately ₹21,000 for shifting my household goods along with my motorcycle.
After discussing possible discounts with Mr. Prabhakar Gupta, we mutually calculated the charges based on the per-kilogram rate communicated by him. According to those calculations, including my motorcycle, the total amount came to approximately ₹15,560. This conversation is fully documented in our WhatsApp chat., which is attached with this email.
Subsequently, I was asked to pay ₹2,000 as an advance to confirm the booking, which I did immediately.
However, after my belongings had already been collected and I had relocated to Assam based on your assurances, I was suddenly informed that the final amount payable was ₹23,063, an amount even higher than the original quotation of ₹21,000.
This arbitrary increase in price after taking possession of my belongings is highly unethical and completely unacceptable.
2. Pickup Staff Arrived Without Identification
The pickup team arrived in an auto-rickshaw and immediately demanded the keys to my motorcycle. To my complete surprise, they informed me that they were unaware that a motorcycle was included in the shipment.
This directly contradicted my entire discussion with Mr. Prabhakar Gupta. Furthermore, none of the pickup personnel carried any company identity card or authorization letter.
When I requested them to verify their identity as representatives of Gati Shifting Packers, I was simply told to call Mr. Prabhakar Gupta because they had no identification whatsoever.
Entrusting valuable household belongings to unidentified individuals without any official identification is entirely unacceptable and raises serious concerns regarding customer safety.
3. No Receipt Provided
Despite collecting all my belongings, no receipt, consignment note, inventory list, or acknowledgment was provided at the time of pickup.
Even after repeated requests through phone calls and WhatsApp messages, Mr. Prabhakar Gupta kept assuring me that the receipt would be sent later. The receipt was finally issued only after considerable delay of 2 days from pickup day.
4. False Assurance Resulting in My Relocation
Before leaving Bhopal, I repeatedly asked Mr. Prabhakar Gupta whether there was anything further required from my side. I specifically informed him that all my belongings had already been packed and removed from my residence, leaving me without even a bed to stay on.
I also asked him whether it would be safe for me to travel immediately to Assam.
He repeatedly assured me that:
* everything had been completed,
* there was nothing to worry about,
* he was personally responsible for the shipment,
* my belongings would safely reach Guwahati by 28 June 2026.
Relying entirely on these assurances, I booked my flight and relocated to Assam.
5. Incorrect Weight and Arbitrary Charges
After receiving the receipt, I was shocked to find that the shipment weight had been recorded as 83 kg.
Before booking, I had personally weighed every carton using a weighing machine, and the total weight of all cartons was approximately 48 kg, excluding the motorcycle.
When I questioned this discrepancy, instead of providing any explanation, Mr. Prabhakar Gupta became abusive. He used highly offensive and obscene language, including abusive words directed at me, and mocked my concerns regarding the charges. "Tera phoopa baitha hai idhar jo paisa kamayega kya; bhosdike" etc etc,
Such behaviour towards a paying customer is completely unacceptable and utterly unprofessional.
6. Lack of Tracking and Customer Support
After full payment, I was provided with a tracking link.
Unfortunately, the tracking page showed only "On Transit" for several days without any information regarding the shipment's actual location or movement.
Repeated requests for shipment updates were met with rude behaviour from Prabhakar Gupta again.
When I contacted Gati Shifting Packers official customer care number (+91 9422799477) multiple times, which was portrayed in the website of Gati Shifting Packers, none of my calls were answered.
At this point, I had absolutely no idea where my belongings were.
7. Delivery Delay and Lack of Transparency
The promised delivery date was 28 June 2026.
Instead, my belongings were delivered in multiple stages over nearly one month.
During this period, I was never informed that my shipment had been transferred to Blue Dart.
I had booked my shipment exclusively with Gati Safe Express and was never informed that another logistics company would be handling the transportation.
Eventually, I discovered through another representative, Mr. Kalicharan, that:
* my shipment had reached Gauripur, Assam Blue Dart on 2 July 2026,
* one carton had been left behind in Delhi,
* the remaining shipment was not being dispatched because of the missing carton.
Shockingly, none of this information was ever proactively communicated to me. Had I not continuously followed up, I would never have known the status of my shipment.
Ultimately:
* partial delivery occurred on 12 July 2026, and
* the remaining carton arrived only on 19 July 2026.
The promised 8-day delivery ultimately took approximately one month.
8. Unprofessional Behaviour
Throughout the entire process, Mr. Prabhakar Gupta displayed behaviour completely inconsistent with professional customer service.
His attitude changed drastically after taking possession of my belongings and receiving payment.
Instead of addressing genuine customer concerns, he repeatedly responded with disrespectful, intimidating, and abusive language.
No customer deserves to be treated in this manner.
9. Better Offer from Another Reputed Packers and Movers Company
Before finalizing my booking with Gati Safe Express Packers and Movers, I had also obtained a quotation from Agarwal Packers and Movers, which was approximately ₹18,000 for the same shipment.
Despite receiving a more competitive offer from another reputed service provider, I chose Gati Safe Express solely because of the assurances and pricing commitments made by Mr. Prabhakar Gupta. Based on our detailed discussions regarding the shipment weight and the per-kilogram rate, he assured me that the final cost would be approximately ₹15,560. Trusting these representations, I declined the alternative offer and proceeded with Gati Safe Express.
However, once my belongings were in your company's custody and I had already relocated to Assam, the agreed price was unilaterally increased to ₹23,063, citing an inflated shipment weight that was significantly higher than the actual weight I had personally measured before dispatch. This left me with no practical choice but to pay the additional amount, as my entire household belongings and motorcycle were already under your control.
As a result, I was compelled to pay approximately ₹7,000 more than the amount that had been assured during the booking process and even more than the quotation I had received from another reputed service provider. More distressingly, when I questioned the arbitrary increase in charges and the incorrect weight calculation, instead of receiving a reasonable explanation, I was subjected to abusive and disrespectful language by Mr. Prabhakar Gupta. As a paying customer, I found this behaviour deeply humiliating and unacceptable.
This entire experience not only caused me significant financial loss but also severely undermined my trust and confidence in your organization.
My Concerns
This entire experience demonstrates serious deficiencies in your service, including:
* misleading quotations and arbitrary price revision,
* pickup by unidentified personnel,
* failure to provide immediate documentation,
* inaccurate shipment weight,
* absence of shipment transparency,
* ineffective tracking,
* complete failure of customer support,
* unexplained transfer of shipment to another logistics company,
* significant delivery delay,
* and highly inappropriate behaviour by your representative.
I request that this complaint be investigated thoroughly, particularly the conduct of Mr. Prabhakar Gupta.
Including my WhatsApp conversations, payment I am enclosing supporting documents, records, receipts, and other relevant evidence.
I regret to say that my experience with this organization has been one of the worst customer service experiences I have ever encountered. What was initially presented as a professional relocation service eventually turned into weeks of anxiety, misinformation, verbal abuse, lack of accountability, and complete absence of customer support.
The executive who handled my booking was:
Mr. Prabhakar Gupta
Mobile: +91 8595288200
I possess screenshots of our complete WhatsApp conversation and payment records, all of which substantiate the events described below, and are attached for your review.
1. Misleading Quotation and False Pricing
Initially, I was quoted approximately ₹21,000 for shifting my household goods along with my motorcycle.
After discussing possible discounts with Mr. Prabhakar Gupta, we mutually calculated the charges based on the per-kilogram rate communicated by him. According to those calculations, including my motorcycle, the total amount came to approximately ₹15,560. This conversation is fully documented in our WhatsApp chat., which is attached with this email.
Subsequently, I was asked to pay ₹2,000 as an advance to confirm the booking, which I did immediately.
However, after my belongings had already been collected and I had relocated to Assam based on your assurances, I was suddenly informed that the final amount payable was ₹23,063, an amount even higher than the original quotation of ₹21,000.
This arbitrary increase in price after taking possession of my belongings is highly unethical and completely unacceptable.
2. Pickup Staff Arrived Without Identification
The pickup team arrived in an auto-rickshaw and immediately demanded the keys to my motorcycle. To my complete surprise, they informed me that they were unaware that a motorcycle was included in the shipment.
This directly contradicted my entire discussion with Mr. Prabhakar Gupta. Furthermore, none of the pickup personnel carried any company identity card or authorization letter.
When I requested them to verify their identity as representatives of Gati Shifting Packers, I was simply told to call Mr. Prabhakar Gupta because they had no identification whatsoever.
Entrusting valuable household belongings to unidentified individuals without any official identification is entirely unacceptable and raises serious concerns regarding customer safety.
3. No Receipt Provided
Despite collecting all my belongings, no receipt, consignment note, inventory list, or acknowledgment was provided at the time of pickup.
Even after repeated requests through phone calls and WhatsApp messages, Mr. Prabhakar Gupta kept assuring me that the receipt would be sent later. The receipt was finally issued only after considerable delay of 2 days from pickup day.
4. False Assurance Resulting in My Relocation
Before leaving Bhopal, I repeatedly asked Mr. Prabhakar Gupta whether there was anything further required from my side. I specifically informed him that all my belongings had already been packed and removed from my residence, leaving me without even a bed to stay on.
I also asked him whether it would be safe for me to travel immediately to Assam.
He repeatedly assured me that:
* everything had been completed,
* there was nothing to worry about,
* he was personally responsible for the shipment,
* my belongings would safely reach Guwahati by 28 June 2026.
Relying entirely on these assurances, I booked my flight and relocated to Assam.
5. Incorrect Weight and Arbitrary Charges
After receiving the receipt, I was shocked to find that the shipment weight had been recorded as 83 kg.
Before booking, I had personally weighed every carton using a weighing machine, and the total weight of all cartons was approximately 48 kg, excluding the motorcycle.
When I questioned this discrepancy, instead of providing any explanation, Mr. Prabhakar Gupta became abusive. He used highly offensive and obscene language, including abusive words directed at me, and mocked my concerns regarding the charges. "Tera phoopa baitha hai idhar jo paisa kamayega kya; bhosdike" etc etc,
Such behaviour towards a paying customer is completely unacceptable and utterly unprofessional.
6. Lack of Tracking and Customer Support
After full payment, I was provided with a tracking link.
Unfortunately, the tracking page showed only "On Transit" for several days without any information regarding the shipment's actual location or movement.
Repeated requests for shipment updates were met with rude behaviour from Prabhakar Gupta again.
When I contacted Gati Shifting Packers official customer care number (+91 9422799477) multiple times, which was portrayed in the website of Gati Shifting Packers, none of my calls were answered.
At this point, I had absolutely no idea where my belongings were.
7. Delivery Delay and Lack of Transparency
The promised delivery date was 28 June 2026.
Instead, my belongings were delivered in multiple stages over nearly one month.
During this period, I was never informed that my shipment had been transferred to Blue Dart.
I had booked my shipment exclusively with Gati Safe Express and was never informed that another logistics company would be handling the transportation.
Eventually, I discovered through another representative, Mr. Kalicharan, that:
* my shipment had reached Gauripur, Assam Blue Dart on 2 July 2026,
* one carton had been left behind in Delhi,
* the remaining shipment was not being dispatched because of the missing carton.
Shockingly, none of this information was ever proactively communicated to me. Had I not continuously followed up, I would never have known the status of my shipment.
Ultimately:
* partial delivery occurred on 12 July 2026, and
* the remaining carton arrived only on 19 July 2026.
The promised 8-day delivery ultimately took approximately one month.
8. Unprofessional Behaviour
Throughout the entire process, Mr. Prabhakar Gupta displayed behaviour completely inconsistent with professional customer service.
His attitude changed drastically after taking possession of my belongings and receiving payment.
Instead of addressing genuine customer concerns, he repeatedly responded with disrespectful, intimidating, and abusive language.
No customer deserves to be treated in this manner.
9. Better Offer from Another Reputed Packers and Movers Company
Before finalizing my booking with Gati Safe Express Packers and Movers, I had also obtained a quotation from Agarwal Packers and Movers, which was approximately ₹18,000 for the same shipment.
Despite receiving a more competitive offer from another reputed service provider, I chose Gati Safe Express solely because of the assurances and pricing commitments made by Mr. Prabhakar Gupta. Based on our detailed discussions regarding the shipment weight and the per-kilogram rate, he assured me that the final cost would be approximately ₹15,560. Trusting these representations, I declined the alternative offer and proceeded with Gati Safe Express.
However, once my belongings were in your company's custody and I had already relocated to Assam, the agreed price was unilaterally increased to ₹23,063, citing an inflated shipment weight that was significantly higher than the actual weight I had personally measured before dispatch. This left me with no practical choice but to pay the additional amount, as my entire household belongings and motorcycle were already under your control.
As a result, I was compelled to pay approximately ₹7,000 more than the amount that had been assured during the booking process and even more than the quotation I had received from another reputed service provider. More distressingly, when I questioned the arbitrary increase in charges and the incorrect weight calculation, instead of receiving a reasonable explanation, I was subjected to abusive and disrespectful language by Mr. Prabhakar Gupta. As a paying customer, I found this behaviour deeply humiliating and unacceptable.
This entire experience not only caused me significant financial loss but also severely undermined my trust and confidence in your organization.
My Concerns
This entire experience demonstrates serious deficiencies in your service, including:
* misleading quotations and arbitrary price revision,
* pickup by unidentified personnel,
* failure to provide immediate documentation,
* inaccurate shipment weight,
* absence of shipment transparency,
* ineffective tracking,
* complete failure of customer support,
* unexplained transfer of shipment to another logistics company,
* significant delivery delay,
* and highly inappropriate behaviour by your representative.
I request that this complaint be investigated thoroughly, particularly the conduct of Mr. Prabhakar Gupta.
Including my WhatsApp conversations, payment I am enclosing supporting documents, records, receipts, and other relevant evidence.
