Mukundan_2026
New member
- Model
- Ola Roadster X+ 9.1 kWh
- Dealer Name
- OLA Electric Prour chennai
- Company Name
- OLA Electric
- Customer Care Number
- 08033113311
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- Wing C, Ola Campus, Prestige RMZ Startech, Municipal No. 140, Hosur Road, Industrial Layout, Koramangala VI Block, Bengaluru, Karnataka – 500095
Dear Team,
Please find attached the soft copy of the insurance document and the draft legal notice for your reference and record.
I would like to formally place on record the sequence of events and the continued delay in the delivery of my Ola Roadster X+ 9.1 kWh.
During the discussion, Mr. Magesh informed me that my vehicle had arrived at the Ola store at Porur and advised me to coordinate with Mr. Harish, Store Manager, Ola Porur, regarding the remaining registration and delivery formalities.
I subsequently contacted Mr. Harish, who informed me that I was required to purchase the insurance for the vehicle and upload the insurance document on the Ola website to proceed with the registration and delivery process during our telephone conversation on 12th Aug 2026. in order to get the vehicle delivered at the earliest.
Based on this instruction and in order to avoid any further delay from my side, I immediately completed the insurance requirement and uploaded the insurance document on the Ola website on Wednesday, 12 August 2026.
However, even after completing the insurance requirement, the Aadhaar OTP verification and registration-related documentation/process have not been completed or provided to me till date.
Thereafter, I received a call from your Head Office from +91 9148236803 regarding the above registration process on 13th Aug 2026. During the conversation, your representative informed me that there was a system-related technical glitch at Ola's end, due to which they were unable to complete the Aadhaar OTP verification and other registration-related formalities.
I was subsequently informed that the process would be resumed/completed after approximately 30 minutes.
As I was already physically present at the Ola Porur store, I continued to wait there for more than one hour, expecting the concerned team to contact me and complete the pending formalities.
Unfortunately, despite waiting for more than an hour, I did not receive any further call or communication from the concerned team, and there was no progress whatsoever regarding the registration or delivery of my vehicle.
Consequently, I had no option but to leave the Ola Porur store and return home without any progress being made towards the delivery of my vehicle.
This situation continued on 13 August 2026, with no meaningful progress or confirmed delivery date being provided to me.
You had committed to getting back to me with the delivery date by Monday, 3 August 2026. However, despite this commitment, I did not receive the promised confirmation.
I have nevertheless cooperated fully with every subsequent requirement communicated by Ola, including arranging the insurance and uploading the insurance document, in an effort to facilitate the registration and delivery process.
Despite my continued cooperation, the delivery of my vehicle remains unresolved.
The repeated sequence of events — including the vehicle reportedly having arrived at the Porur store, the request to arrange insurance, completion and upload of the insurance document, the Aadhaar OTP/registration issue, the system glitch communicated by your Head Office staff, my waiting at the store for more than one hour, my overall waiting period from 16th May 2026 and the subsequent absence of any follow-up — has caused me considerable inconvenience and loss of time and my travel expences
I have fulfilled the financial and procedural requirements expected from me, and I expect Ola to demonstrate the same level of commitment in completing the remaining formalities and delivering the vehicle.
For transparency and record purposes, I am therefore sharing the following documents:
Please note that this communication is being issued without prejudice to my rights and remedies available under law.
I look forward to your immediate response and a definitive resolution.
Kind regards,
Mukundan Nithyanandam
Please find attached the soft copy of the insurance document and the draft legal notice for your reference and record.
I would like to formally place on record the sequence of events and the continued delay in the delivery of my Ola Roadster X+ 9.1 kWh.
Chronology of Events
Following my continued follow-ups regarding the delivery date, I had a discussion with Mr. Magesh, Store Manager, Ola, on Tuesday 11th Aug 2026 to obtain a clear update on the status of my vehicle and the expected delivery date.During the discussion, Mr. Magesh informed me that my vehicle had arrived at the Ola store at Porur and advised me to coordinate with Mr. Harish, Store Manager, Ola Porur, regarding the remaining registration and delivery formalities.
I subsequently contacted Mr. Harish, who informed me that I was required to purchase the insurance for the vehicle and upload the insurance document on the Ola website to proceed with the registration and delivery process during our telephone conversation on 12th Aug 2026. in order to get the vehicle delivered at the earliest.
Based on this instruction and in order to avoid any further delay from my side, I immediately completed the insurance requirement and uploaded the insurance document on the Ola website on Wednesday, 12 August 2026.
However, even after completing the insurance requirement, the Aadhaar OTP verification and registration-related documentation/process have not been completed or provided to me till date.
Thereafter, I received a call from your Head Office from +91 9148236803 regarding the above registration process on 13th Aug 2026. During the conversation, your representative informed me that there was a system-related technical glitch at Ola's end, due to which they were unable to complete the Aadhaar OTP verification and other registration-related formalities.
I was subsequently informed that the process would be resumed/completed after approximately 30 minutes.
As I was already physically present at the Ola Porur store, I continued to wait there for more than one hour, expecting the concerned team to contact me and complete the pending formalities.
Unfortunately, despite waiting for more than an hour, I did not receive any further call or communication from the concerned team, and there was no progress whatsoever regarding the registration or delivery of my vehicle.
Consequently, I had no option but to leave the Ola Porur store and return home without any progress being made towards the delivery of my vehicle.
This situation continued on 13 August 2026, with no meaningful progress or confirmed delivery date being provided to me.
Continued Failure to Provide a Delivery Date
I would also like to reiterate that I had previously discussed the delivery timeline with you and specifically informed you that I would not proceed with the insurance arrangements without a confirmed delivery date from Ola.You had committed to getting back to me with the delivery date by Monday, 3 August 2026. However, despite this commitment, I did not receive the promised confirmation.
I have nevertheless cooperated fully with every subsequent requirement communicated by Ola, including arranging the insurance and uploading the insurance document, in an effort to facilitate the registration and delivery process.
Despite my continued cooperation, the delivery of my vehicle remains unresolved.
The repeated sequence of events — including the vehicle reportedly having arrived at the Porur store, the request to arrange insurance, completion and upload of the insurance document, the Aadhaar OTP/registration issue, the system glitch communicated by your Head Office staff, my waiting at the store for more than one hour, my overall waiting period from 16th May 2026 and the subsequent absence of any follow-up — has caused me considerable inconvenience and loss of time and my travel expences
I have fulfilled the financial and procedural requirements expected from me, and I expect Ola to demonstrate the same level of commitment in completing the remaining formalities and delivering the vehicle.
Final Request
In view of the above, I request Ola to provide me with the following in writing and without any further delay:- Delivery of the Ola Roadster X+ 9.1 kWh allocated to me is physically available at the Porur location.
- The current status of the registration process.
- Confirmation regarding the pending Aadhaar OTP verification and registration documentation.
- The reason for the continued delay despite completion of the insurance requirement.
- A componsation for the delay in delivery of my vehicle.
For transparency and record purposes, I am therefore sharing the following documents:
- Soft copy of the Insurance Document
- Copy of the Draft Legal Notice
Please note that this communication is being issued without prejudice to my rights and remedies available under law.
I look forward to your immediate response and a definitive resolution.
Kind regards,
Mukundan Nithyanandam
