Suraj Ware
New member
- Seller Name
- Moolchand Mill
- Company Name
- Moolchan Mill - Branch Corner 2
- Product Name
- 9war Saree. Product code - MM556615
- Customer Care Number
- 7249292271
- Loss Amount
- 1761
- Ratings
- Opposite Party Address
- Branch- Corner 2, Moolchand Mill, Near Dagdushet Mandir, shivaji road - Pune
That I purchased a 9-war saree from the Opposite Party on 10th July 2025 from their store for an amount of ₹[Insert Amount], under Bill No. CRN2-Jul25-016959.
The saree was worn by my parent on 13th July 2025 during a family function. We discovered that the saree had a visible manufacturing defect. Due to the defect, my parent had to immediately change the saree, causing great embarrassment and inconvenience.
I approached the Opposite Party's store on 16th July 2025 at around 8:00 PM to request an exchange. The staff stated that the supervisor had left for the day and advised me to leave the saree and the bill. I refused to hand over the saree, but permitted the staff to take photographs of the defective item for verification.
Despite being told I would receive a call after verification, I was not contacted by the Opposite Party. I visited the store again on 30th July 2025, but was denied an exchange, with the excuse that the saree was worn, despite it being defective at the time of first use.
I also spoke to the store's supervisor on mobile number 9028290575, who initially assured me that the product would be exchanged, but later retracted and refused any resolution.
I submit that selling a defective product and refusing to exchange or refund it after assurance is not only a deficiency in service, but also an unfair trade practice under the Consumer Protection Act, 2019.
PRAYER / RELIEF SOUGHT
In light of the above, I respectfully request this Hon’ble Commission to:
a. Direct the Opposite Party to replace the defective saree with a new one of the same quality and value, or alternatively, refund the full amount of ₹ 1761.41 paid by the Complainant.
b. Direct the Opposite Party to pay compensation of ₹10,000 for mental agony, inconvenience, and embarrassment suffered due to their negligence and unfair trade practices.
C. Pass such other or further orders as this Hon’ble Commission may deem fit and proper in the interest of justice.
The saree was worn by my parent on 13th July 2025 during a family function. We discovered that the saree had a visible manufacturing defect. Due to the defect, my parent had to immediately change the saree, causing great embarrassment and inconvenience.
I approached the Opposite Party's store on 16th July 2025 at around 8:00 PM to request an exchange. The staff stated that the supervisor had left for the day and advised me to leave the saree and the bill. I refused to hand over the saree, but permitted the staff to take photographs of the defective item for verification.
Despite being told I would receive a call after verification, I was not contacted by the Opposite Party. I visited the store again on 30th July 2025, but was denied an exchange, with the excuse that the saree was worn, despite it being defective at the time of first use.
I also spoke to the store's supervisor on mobile number 9028290575, who initially assured me that the product would be exchanged, but later retracted and refused any resolution.
I submit that selling a defective product and refusing to exchange or refund it after assurance is not only a deficiency in service, but also an unfair trade practice under the Consumer Protection Act, 2019.
PRAYER / RELIEF SOUGHT
In light of the above, I respectfully request this Hon’ble Commission to:
a. Direct the Opposite Party to replace the defective saree with a new one of the same quality and value, or alternatively, refund the full amount of ₹ 1761.41 paid by the Complainant.
b. Direct the Opposite Party to pay compensation of ₹10,000 for mental agony, inconvenience, and embarrassment suffered due to their negligence and unfair trade practices.
C. Pass such other or further orders as this Hon’ble Commission may deem fit and proper in the interest of justice.
