Deficiency in Service, Failure to Repair/Replace Defective Air Conditioner, and Demand for Appropriate Relief

Arvind Bhatia

Arvind Bhatia

New member
Dealer Name
Marq by Flipkart
Company Name
Marq by Flipkart
Product Name
Order Details Order ID: OD435542436413942100 Order Date: 23-09-2025 Invoice Date: 29-09-2025 Seller PAN: AAGCC4236P Seller CIN: U52100DL2016PTC291626
Customer Care Number
080-69290890
Loss Amount
30000
Ratings
1.00 star(s)
Opposite Party Address
Flipkart India Private Limited
KH NO 14/6 MIN,7 MIN,13 MIN,14,15,17,18,MIN,
23,24,25,16/1,2,, 9,10,11,12/1,17/3,4,5,6,7,8,11/2,
12,13,14,15 BINOLLA, Gurugram, Gurugram, Haryana,
122413 , Haryana, IN-HR, IN - 122413
GSTIN : 06AABCF8078M1Z5
PAN : AABCF8078M
I am constrained to issue this legal notice due to the gross deficiency in service, negligence, and failure on the part of Flipkart Internet Private Limited and Jeeves Consumer Services Private Limited in resolving my complaint regarding a defective air conditioner purchased through the Flipkart platform.

The facts of the matter are as follows:

  1. I purchased an air conditioner from Flipkart, for which Jeeves was responsible for installation and after-sales service.
  2. The air conditioner developed a fault, and I reported the issue to Jeeves on 02 May 2026. Despite repeated follow-ups, my complaint was not registered until 03 June 2026 under Complaint/Order ID: OD435542436413942100.
  3. After inspection, the service engineer diagnosed a defective component and informed me that the part would be replaced.
  4. On 17 June 2026, the defective part was replaced. However, the air conditioner continued to suffer from the same defect even after replacement. The attending engineer acknowledged that the issue remained unresolved and informed me that the matter had been escalated to the concerned team lead.
  5. Since then, despite my repeated calls, emails, and follow-ups, neither Jeeves nor Flipkart has taken effective steps to repair, replace, or refund the defective product. On several occasions, my calls were not answered, and I was left without any meaningful update or resolution.
Your conduct amounts to:

  • Deficiency in service.
  • Failure to provide effective after-sales support.
  • Unfair trade practice.
  • Negligence causing unnecessary inconvenience and mental harassment.
The prolonged delay has deprived me of the use of the air conditioner for a substantial period despite having paid the full purchase price. I have suffered financial loss, inconvenience, and mental agony due to your failure to fulfill your contractual and legal obligations.

Accordingly, I hereby call upon Flipkart Internet Private Limited and Jeeves Consumer Services Private Limited to, within 15 days from the receipt of this notice:

  1. Replace the defective air conditioner with a brand-new unit of the same or higher specifications OR refund the entire purchase price.
  2. Complete the resolution without any additional cost to me.
  3. Pay reasonable compensation for the mental agony, inconvenience, and prolonged deficiency in service.
  4. Reimburse any expenses incurred by me in pursuing this matter.
Please note that if you fail to comply with the above demands within the stipulated period, I shall be constrained to initiate appropriate proceedings before the competent Consumer Commission through the e-Daakhil portal under the provisions of the Consumer Protection Act, 2019, seeking replacement/refund, compensation, litigation costs, interest, and any other relief deemed appropriate by the Hon'ble Commission. Such proceedings shall be initiated entirely at your risk as to costs and consequences.

This notice is issued without prejudice to all my rights and remedies available under law.

Kindly treat this as a final opportunity to resolve the matter amicably.
 
Back
Top