Psb1998
New member
- Seller Name
- Amazon Retail India Pvt. Ltd.
- Company Name
- Amazon shopping
- Product Name
- Tetley green tea
- Website Name
- https://www.amazon.in.
- Customer Care Number
- 1800-3000-9009
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Amazon Retail India Pvt. Ltd.
Registered Office: Plot No. 120X & part of Plot No. 119, W2, Gallops Industrial Park 1, Village Rajoda, Taluka Bavla, District Ahmedabad, Gujarat – 382220.
Corporate Office: 8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, Malleshwaram West, Bengaluru – 560055.
A serious concern is being raised regarding the conduct of Amazon Retail India Pvt. Ltd. over a delivery issue that remains unresolved despite multiple escalations.
An order for Tetley Green Tea Immune (Mango Flavour) (Order ID: 405-6659861-3726717) was placed on 17 October 2025. On 23 October 2025 at 12:50 PM, the delivery agent (
+91-2068127555) called and insisted that the parcel be collected from the local office at Lonand, despite the delivery address (Nira – 412102) being fully serviceable. After requesting doorstep delivery, the call was disconnected, and the order was falsely marked as “Delivery refused by customer.”
The following day, Amazon marked the order as “damaged” and processed an automatic replacement without prior consent or communication. Several follow-ups were made through customer service and Executive Relations. Despite multiple replies from executives no written apology or official resolution has been provided.
Instead of addressing the issue appropriately, Amazon successively offered ₹100, ₹250, and ₹500 as gift cards — none of which were accepted. On 10 November 2025, Amazon responded stating it had “exhausted all options” and suggested contacting law enforcement — a dismissive and legally inappropriate response.
This conduct amounts to deficiency in service and unfair trade practice under Sections 2(11) and 2(47) of the Consumer Protection Act, 2019, and violates Rule 4(9) of the Consumer Protection (E-Commerce) Rules, 2020, which require fair and transparent grievance resolution by e-commerce entities.
Consumers deserve better accountability and respect for their time, not perfunctory offers or avoidance of responsibility.
Relief Sought:
Formal written apology via courier to the registered address.
Appropriate compensation for inconvenience, harassment, and repeated follow-ups.
Corrective action against the delivery agent and responsible staff.
Assurance to prevent recurrence of such incidents in the future.
An order for Tetley Green Tea Immune (Mango Flavour) (Order ID: 405-6659861-3726717) was placed on 17 October 2025. On 23 October 2025 at 12:50 PM, the delivery agent (
+91-2068127555) called and insisted that the parcel be collected from the local office at Lonand, despite the delivery address (Nira – 412102) being fully serviceable. After requesting doorstep delivery, the call was disconnected, and the order was falsely marked as “Delivery refused by customer.”The following day, Amazon marked the order as “damaged” and processed an automatic replacement without prior consent or communication. Several follow-ups were made through customer service and Executive Relations. Despite multiple replies from executives no written apology or official resolution has been provided.
Instead of addressing the issue appropriately, Amazon successively offered ₹100, ₹250, and ₹500 as gift cards — none of which were accepted. On 10 November 2025, Amazon responded stating it had “exhausted all options” and suggested contacting law enforcement — a dismissive and legally inappropriate response.
This conduct amounts to deficiency in service and unfair trade practice under Sections 2(11) and 2(47) of the Consumer Protection Act, 2019, and violates Rule 4(9) of the Consumer Protection (E-Commerce) Rules, 2020, which require fair and transparent grievance resolution by e-commerce entities.
Consumers deserve better accountability and respect for their time, not perfunctory offers or avoidance of responsibility.
Relief Sought:
Formal written apology via courier to the registered address.
Appropriate compensation for inconvenience, harassment, and repeated follow-ups.
Corrective action against the delivery agent and responsible staff.
Assurance to prevent recurrence of such incidents in the future.
