DELAY AND TAKING LONGER TIME FOR GIVEN PERIOD

MAITREY PRIYANSHU

MAITREY PRIYANSHU

New member
Model
REDMI
Dealer Name
JEEVES A SERVICE PROVIDER BY FLIPKART
Company Name
FLIPKART
Customer Care Number
0
Loss Amount
17999
Ratings
1.00 star(s)
I RAISED A CLAIM ON 27 AUGUST 2025 AND PAYMENT DONE ON 28 AUGUST 2025 FOR REPAIRING OF MY PHONE UNDER COMPLETE MOBILE PROTECTION POLICY WHICH WAS PURCHASED BY ME AT THE TIME OF PURCHASING MOBILE THE PICKUP DAY OF MY PHONE WAS 3 BUSSINES DAY FROM THE PAYMENT DAY BUT IT CANT BE DONE TILL NOW AFTER CHAT WITH SERVICE CUSTOMER CARE THEY TOLD ME WAIT 2 MORE DAYS. I JUST INFORME AND WANT TO KNOW ABOUT POLICY RULES IF THE PICKUP DURATION IS 3 DAY FROM PAYMENT DAY THEN WHY I WAIT MORE TWO DAY. WE FACED SO MANY PROBLEMS WITHOUT PHONE.
 
Hello @MAITREY PRIYANSHU

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. In this case our client get ₹250000 as a compensation.

VISHVRAJSINH1505

Thread 'WARRANTY INVOICE ISSUE'

*15 th sep* - I paid 57344 /- to Flipkart which includes (laptop worth -54039/- and extend accident warranty of 3 years worth 3304/-)
*18 th sep** - I got my laptop and with that i am Fully satisfied .
And on that day I got 2 invoice bill on my mail , I thought that one of them is for laptop bill and another is of warranty i brought .
After few day when I have to give payment bill to my father I check open them , and at that time I was shock that send invoice was not a warranty invoice it is some of courier charge slip .
*21 sep* - I called Flipkart coustomer care helpline for my...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
StepActionDetails
1Check policyConfirm pickup & repair timelines
2Document communicationSave chats, calls, emails
3Follow-upRequest pickup confirmation & reasons for delay
4EscalateHigher customer support & social media
5Ask compensationFor delay inconvenience
6Consumer complaintIf no satisfactory resolution
 
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