Delay in Delivery

A

Atif Khan

New member
Seller Name
Supercom Net
Company Name
Spykar
Product Name
SPYKAR Men Black Cotton Jeans
Website Name
Myntra
Customer Care Number
+91 80-61561999
Loss Amount
1000
Ratings
1.00 star(s)
I am order many products from Myntra but most of the time they did not deliver the products and when I complaint on Myntra customer support, they just cancel my order without informing me.Before cancellation they do not ask the customer that if they want the product or not. My product name spykar jeans was suppose to get deliver by 13 June 2025 but again and again tue delivery is getting delayed without any proper information. My recent order of Campus Sutra Shirt was lost by the delivery partner and due to which Myntra canceled my order with any information. When I contacted their customer support they were not able to help and told me to order again but this time the price of the Campus Sutra shirt was increase in-compare to the price when I ordered the product. So why should I pay extra if there is not my fault, it was due to the product got misplaced by the delivery partner so Myntra should pay the extra amount or they should tell the delivery partner to pay the extra price. I hope that my concern will get resolved here.
Hoping for a speed resolution...
 
Hello @Atif Khan

We understand that the Myntra has not responded to you properly, despite you having all the necessary supporting documents and bills.

In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of the Myntra, formally requesting a resolution of your issue. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.

Please let us know if you need assistance in drafting the legal notice or have any further questions.

Best regards,
 
I had ordered one dress I didn't like it so I exchanged it by exchange option but it's been many days my order is being delayed constantly
 
We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to support@myntra.com outlining your issue, including order details and any previous correspondence and request to Refund/Replacement.

If not received any reply from the Myntra support team, escalate the issue with Grievance Officer at customergrievance@myntra.com

Offline-Mode
You can also send your feedback via registered post at Myntra Head Office

Myntra Corporate Office
Myntra Designs Pvt Ltd ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru,
Karnataka : 560103, India

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Myntra a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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