- Dealer Name
- Amazon India
- Company Name
- IFB Industries Limited
- Product Name
- Refrigerators
- Customer Care Number
- 8045845678
- Loss Amount
- 16490
- Ratings
- Opposite Party Address
- Amazon India & IFB Industries Limited
Sir, I have raised the complaint ( Ticket id 1020873977) regarding my refrigerator on 16 Aug 26, after 3 days 19 Aug 26 when I have querried about my complaint status through IFB customer care service, they told that technician will visit today evening but they did't. Next day I have again called customer care and they gives same response. On 21 Aug 26 I have called IFB AGM Ahmedabad region Mr Tejas on his personal mob ( which is provided by customer care) told about all the related concern, he assured that today evening techinician will visit the site. At evening Mr diwakar Techinician called me and visited the site with another person. They inspect and found that the defrost button is u/s which will be replaced ad took atleast 1 week to receive the item from company. They asked me to melt the ice inside the refrigerator through switched off and opened the door until the ice melted & went away from site. After completion of defrost process on evening when the refrigerator is switched on, the refrigerator is not cooling. Again I have approached Mr Tejas and said about the incident ocurred previous day, he told that he will look into this matter. On 23 Aug 26 I have raised another complaint regarding my issue ( Ticket id 1020941430) and after some when techinician Mr Amit visited, he found & checked that the compressor is faulty & told that compressor will be replaced. On 08 sep 26 Mr Atulbhai (Technician) visited the site and replaced the compressor, and did necessary services but after 1 week same issue persist. Over a month after company is not capable to detect the fault and rectify it. I have approached many times to replace the product which is under warranty becuase their technician are not capable to detect the problem but they are not giving the positive faith. Afterall it seems to me that there is no positive response on behalf of company customer service and lack of communication, instant customer support service and faith to brand products. Thus, I want to request you to do needful into this matter and resolve the issue to avoid customer harassment due to lack of company dedication to customer support.
