Didn't get refund

C

chaitanya@bhor

New member
Seller Name
Techprocess
Company Name
Samsung
Product Name
Samsung s25 ultra mobile
Website Name
Flipkart
Loss Amount
104034
Ratings
3.00 star(s)
I ordered samsung s25 ultra mobile on FLIPKART PLATFORM on 16th oct 2025 through net banking(nre account) of RS 1,04,034.my money was deducted but the order was cancelled.But till now I didn't get refund.i tried to call customer care but they are saying that they gave refund .But I didn't get the money.and they are not resolving my issue.
 

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We have carefully reviewed all the details submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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