- Bank Name
- Axis Bank
- Customer Care Number
- 18605005555
- Loss Amount
- 44095
- Ratings
- Opposite Party Address
- Ruchira Wadapav Lane Number 2, Rambaug, Kalyan, Maharashtra 421301
I am writing to formally raise a complaint regarding a fraudulent transaction that occurred on my Flipkart Axis Bank Credit Card on 29th September 2025,at 01:57 AM which I did not authorize.
Despite having already registered a complaint on the National Cybercrime Reporting Portal (https://cybercrime.gov.in) and receiving the acknowledgment from them, Axis Bank has continued to show credit liability on my account and has debited my account.This is unacceptable, especially when the matter is under cybercrime investigation
Below are the relevant details for your reference:
• Name of Bank/Card Issuer: Flipkart Axis Bank Credit Card
• Credit Card Number (last 4 digits only): 9200
• Date and Time of Fraudulent Transaction(s): 29th September 2025 at 01:57 AM
• Amount Fraudulently Debited: Rs 44,095
• Transaction Description (if available): Flipkart Order id(OD335512838133844200),
• Reference ID for the transaction amount RS 44095 is 611363182
• Location : Ruchira Wadapav Lane Number 2, Rambaug,Kalyan,Maharashtra
• Complaint lodged with bank: Yes
• Bank Complaint/Reference Number: SAK00003436578
I request Forum to:
Immediately reverse the liability shown on my account and restore the original balance.
Stop any further penal interest or charges until the investigation is complete.
Provide a written clarification confirming the dispute status and reversal action.
Coordinate with the cybercrime cell, as the case is under official investigation.
I urge you to take this matter seriously and process it as priority, failing which I will be compelled to escalate this matter to the Banking Ombudsman (RBI) and the consumer forum, as this situation is causing me undue mental stress and financial strain.
Please acknowledge this email and respond with a resolution at the earliest.
Despite having already registered a complaint on the National Cybercrime Reporting Portal (https://cybercrime.gov.in) and receiving the acknowledgment from them, Axis Bank has continued to show credit liability on my account and has debited my account.This is unacceptable, especially when the matter is under cybercrime investigation
Below are the relevant details for your reference:
• Name of Bank/Card Issuer: Flipkart Axis Bank Credit Card
• Credit Card Number (last 4 digits only): 9200
• Date and Time of Fraudulent Transaction(s): 29th September 2025 at 01:57 AM
• Amount Fraudulently Debited: Rs 44,095
• Transaction Description (if available): Flipkart Order id(OD335512838133844200),
• Reference ID for the transaction amount RS 44095 is 611363182
• Location : Ruchira Wadapav Lane Number 2, Rambaug,Kalyan,Maharashtra
• Complaint lodged with bank: Yes
• Bank Complaint/Reference Number: SAK00003436578
I request Forum to:
Immediately reverse the liability shown on my account and restore the original balance.
Stop any further penal interest or charges until the investigation is complete.
Provide a written clarification confirming the dispute status and reversal action.
Coordinate with the cybercrime cell, as the case is under official investigation.
I urge you to take this matter seriously and process it as priority, failing which I will be compelled to escalate this matter to the Banking Ombudsman (RBI) and the consumer forum, as this situation is causing me undue mental stress and financial strain.
Please acknowledge this email and respond with a resolution at the earliest.