Credit Card Dispute of Fraudulent Credit Card Transaction

A

anishsingh.singh53@gmail.

New member
Bank Name
Axis Bank
Customer Care Number
4865
Loss Amount
11000
Ratings
5.00 star(s)
Opposite Party Address
Corporate Office Axis Bank Limited, ‘Axis House’, P.B. Marg, Worli, Mumbai – 400 025
I am writing to formally raise a complaint regarding a fraudulent transaction that occurred on my Axis Bank Credit Card on 23rd May 2025, which I did not authorize.

Despite having already registered a complaint on the National Cybercrime Reporting Portal (https://cybercrime.gov.in) and receiving the acknowledgment from them, Axis Bank has continued to show credit liability on my account and has debited my account, pushing it into a negative balance. This is unacceptable, especially when the matter is under cybercrime investigation.
Below are the relevant details for your reference:
  • Old Credit Card Number Last four digit: 8827
  • New Credit Card Number Last Four Digit:- 4865
  • Fraud Transaction Date: 23rd May 2025
  • Amount: ₹ 10,997.17 (4999.05+4999.12+999)
  • Cyber Crime Complaint Reference Number: 30805250044528
  • Axis Bank Complaint/Dispute Reference Number: 004576137656; 004576137992; 004576138451
I request Forum to:
  1. Immediately reverse the liability shown on my account and restore the original balance.
  2. Stop any further penal interest or charges until the investigation is complete.
  3. Provide a written clarification confirming the dispute status and reversal action.
  4. Coordinate with the cybercrime cell, as the case is under official investigation.
I urge you to take this matter seriously and process it as priority, failing which I will be compelled to escalate this matter to the Banking Ombudsman (RBI) and the consumer forum, as this situation is causing me undue mental stress and financial strain.
Please acknowledge this email and respond with a resolution at the earliest.
 

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