Domestic PNG Connection

P

paiya80

New member
Dealer Name
Gail Gas Limited; Mr. Vikas Vicky (mob no 9945374476)
Company Name
Gail Gas Limited
Customer Care Number
1800-102-9282
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
GAIL (INDIA) Limited, "Swan", 2nd Floor, #323, Kodigehalli Main Road, Sahakar Nagar, Bengaluru - 560092
The meter is stuck at "0" in the 100th position. GAIL is refusing to take this complaint. No proper reply to e-mail complaints. My BP Number is 4000051602. From the date of installation, 21st November 2022, the meter reading never registered a third digit reading. After 99.999, the meter goes to 00.000 instead of 100.000. This problem was clearly explained to GAIL technicians, but they do not seem to understand the problem. It proves that GAIL people do not possess basic technical knowledge to understand this simple problem.

Because of this, the billing is affected, and it is a serious issue.
 

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Last edited:
Hello @paiya80

I'm sorry to hear about the issues you're experiencing with your domestic Piped Natural Gas (PNG) connection.
  • Nature of the Issue: Related to service interruptions, meter is stuck at "0"?
  • Service Provider: GAIL

🛠️ Steps to Address PNG Connection Issues​

  1. Document All Communications:
    • Maintain a comprehensive record of all interactions with the GAIL, including letters, emails, and any official correspondence.
    • Ensure you have copies of all documents submitted during the surrender process.
  2. Send a Legal Notice to GAIL:
    • Draft a detailed Legal Notice outlining the issues faced, the inconvenience caused, and the financial loss incurred.
    • Request a refund or compensation for the deficient service.
    • Send this complaint via Registered Post Acknowledgment Due (RPAD) to ensure proof of delivery.
  3. Approach the Consumer Court:
    • If the issue remains unresolved, consider filing a case in the consumer court.
    • You can file a complaint online through the E-Jagriti portal.
    • Required documents typically include:
      • Affidavit
      • Memo of Parties
      • Index
      • List of Events
      • Supporting documents (e.g., Aadhar card, payment receipts, photographs of the flat's condition)
View similar case against GAIL.

Uttar Pradesh - Aligarh - M/S GAIL GAS LTD V/S NAVEEN SHARMA


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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