Rajan Binu
New member
- Seller Name
- Euraka Fobes
- Company Name
- Euraka Fobes
- Product Name
- Aquaguard water purifier
- Customer Care Number
- +917039
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- Villa 10, Skyline Greenwoods, Padamugal, Kakkanad, Kochi, Kerala, India 682030
During 2024-25 AMC period, our unit had intermittent shutdown issues, requested services, technician attended complaints, clean cartridge, solve problem for time-being, but problem occurred periodically, technician repeat same cleaning and go away. Euraka Fobes used to give wonderful services earlier years, they used to maintain a service card, mark details of service done and obtain customer signature,etc.
But that system is no more in place, now only online updates it seems. By the end of 2024-25 AMC period, I have contacted customer care, a lady attended the call and I have mentioned my doubt about replacement of cartridge as the AMC terms and asked her to confirm it. She called me back and said no cartridge replaced, but not to worry it will be definitely done, will arrange technician to do that and that will be considered for 2024-25 period. Also requested me to renew AMC as the date falls within 3-4 says. I have trusted the company and done the AMC renewal. However Technician came on 26th October 2025 just after starting 2025-26 AMC period (which commenced on 9th October 2025). He did replace the catridge. But when I checked the old cartridge, it was so dark in colour and totally chocked with contamination. I have notified it to the technician and he said that was the cause for intermittent shutdown of the unit. Further, I have mentioned to him that this cartridge replaced is for the 2024-25 AMC period. But he reported that as per the instructions he received it’s for 2025-26 AMC period, which I have disagreed pointing out the confirmation received from customer care over the phone. And I requested him to contact responsible person. He connected me to a lady, and I have explained her all what happened earlier and that customer care confirmed to replace cartridge which was due for 2024-25 AMC period. But suddenly she denied my claim and talked to me in rough voice, stating that it’s your responsibility to ensure that replacement of the cartridge is done within the AMC period and disconnected the call. I have raised complaints to your grievance section through email (between 21-25 Nov 2025), but no resolution to the matter and no positive reply too.
Therefore, I have scheduled a service slot for 5th Feb. (as per availability marked in your system and as per our convenience). A person called me stating that from their service department (+91 8554-380161), notifying that technician is waiting at our doorstep and nobody at home. I replied to him that we are at home. Then he disconnected the call. When I have opened the door and I couldn’t find anyone! Later he called me again saying that service is not possible today, as there is no technician available and he is proposing me to re-schedule again. I didn’t, as the request remains still open in the system, but no one attended the request.
I have sent email messages to them, but no action from them, other than asking me to re-schedule request. Though I was disappointed about their approach (as my earlier request is still remain open in their system), however, reluctantly I have booked another request for 18th Feb 2026 (03:00-05:00pm slot) , however no one attended this request too (Kindly note that unfortunately I couldn’t trace this schedule in their system).
Request your support to resolve the said non-compliance of AMC terms, for which I have paid for.
But that system is no more in place, now only online updates it seems. By the end of 2024-25 AMC period, I have contacted customer care, a lady attended the call and I have mentioned my doubt about replacement of cartridge as the AMC terms and asked her to confirm it. She called me back and said no cartridge replaced, but not to worry it will be definitely done, will arrange technician to do that and that will be considered for 2024-25 period. Also requested me to renew AMC as the date falls within 3-4 says. I have trusted the company and done the AMC renewal. However Technician came on 26th October 2025 just after starting 2025-26 AMC period (which commenced on 9th October 2025). He did replace the catridge. But when I checked the old cartridge, it was so dark in colour and totally chocked with contamination. I have notified it to the technician and he said that was the cause for intermittent shutdown of the unit. Further, I have mentioned to him that this cartridge replaced is for the 2024-25 AMC period. But he reported that as per the instructions he received it’s for 2025-26 AMC period, which I have disagreed pointing out the confirmation received from customer care over the phone. And I requested him to contact responsible person. He connected me to a lady, and I have explained her all what happened earlier and that customer care confirmed to replace cartridge which was due for 2024-25 AMC period. But suddenly she denied my claim and talked to me in rough voice, stating that it’s your responsibility to ensure that replacement of the cartridge is done within the AMC period and disconnected the call. I have raised complaints to your grievance section through email (between 21-25 Nov 2025), but no resolution to the matter and no positive reply too.
Therefore, I have scheduled a service slot for 5th Feb. (as per availability marked in your system and as per our convenience). A person called me stating that from their service department (+91 8554-380161), notifying that technician is waiting at our doorstep and nobody at home. I replied to him that we are at home. Then he disconnected the call. When I have opened the door and I couldn’t find anyone! Later he called me again saying that service is not possible today, as there is no technician available and he is proposing me to re-schedule again. I didn’t, as the request remains still open in the system, but no one attended the request.
I have sent email messages to them, but no action from them, other than asking me to re-schedule request. Though I was disappointed about their approach (as my earlier request is still remain open in their system), however, reluctantly I have booked another request for 18th Feb 2026 (03:00-05:00pm slot) , however no one attended this request too (Kindly note that unfortunately I couldn’t trace this schedule in their system).
Request your support to resolve the said non-compliance of AMC terms, for which I have paid for.
