Fake contact information and abusive calls

N

navin6mis

New member
Seller Name
Dominos Kurji Patna
Company Name
Dominos
Product Name
Pizza
Website Name
www.dominos.co.in
Customer Care Number
18002081234
Loss Amount
518
Ratings
4.00 star(s)
Opposite Party Address
Kurji balupar, patna 800010, bihar
Dear sir, we ordered pizza through dominos which was ordered to their Kurji, Patna store at 10.30 pm on 20 Oct 2025.

The app showed the delivery partner is Sudhir Kumar. Upon waiting too much we called him on which the person answered in abusive language and asked to disconnect.

We went to store and then Manager told he is not the guy. Then we realise a big scam is going on, the dominos company app showing fake person number who is not delivering the order.

Moreover, the main guy who was out to deliver, he also was roaming for his personal work and app showing he is on my location whereas we didn't receive any calls.. later he said he is at karans place which is another fake name.

The store at last gave us the cold pizza which he took outside for 1.5 hours.

Moreover, we tried calling store from the number the help section gave us, and it's out of order.

I think the company feels the consumer is completely dumb and they can do anything.

I have attached the store number the app gave which the store said is wrong.

Also I attached the order details with order timing.
 

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Hello @navin6mis

Before proceeding further, we recommend that you first send an email at (guestcaredominos@jublfood.com) to the customer care department of the Dominos, clearly outlining your concerns and requesting to refund the amount.

This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Thanks
 
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