FALSE AND FAKE PLANS BY AIRTEL

[chandrasekhar]

Dealer Name

K CHANDRA SEKHAR

Company Name

INDIVIDUAL

Loss Amount

2500

Ratings

1.00 star(s)

Opposite Party Address

M/s.AIRTEL, HYDERABAD

Respected Sir,

I am writing this as i am getting no response and actions from M/s. AIRTEL. I have requested for shifting of my existing internet connection from Nizampet-Hyderabad area to Manikonda-Hyderabad area, as i have shifted my residence in the last week of April'2025. I was told by Airtel People that I have to pay an amount of Rs.2,500.00 towards connection and i have paid an amount of Rs.2,500.00 on 26.04.2025 for a plan of 100mbps speed. I got installation on 28.04.2025. From the day one i.e. since, 28.04.2025, am getting internet speed not even more than 1mbps. very very poor connection. i have called customer care so many times, and i used to get answers that, a technician being sent. Regret to inform you that, till date, i was waiting for the technician by sitting at home for waiting for them for the last one week, i got absent for my office and waiting for them. Whenever we call customer care, no proper response and careless answers. Daily my job is calling customer care 2 to 3 times for the last one week. Airtel charged for a plan of 100mbps speed and they are not providing not even up to 5mbps.

My humble request to you is that kindly take a punishable necessary action on M/s.AIRTEL, to do not make false and fake plans and do not cheat the public by charging amounts for which they are not providing.

Here in words I can not explain my mental agony, which i had in this last week.

Thanking you Sir,

K. CHANDRA SEKHAR

 

[TeamMember]

Hello @chandrasekhar

I'm sorry to hear about the issues you're experiencing with Airtel's service plans. Based on your complaint regarding misleading or unauthorized plan changes, here's a structured approach to help you seek resolution.

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Summary of Your Complaint​

• Issue: Unauthorized or misleading plan changes by Airtel, leading to unexpected charges and service discrepancies.
• Common Complaints:
  • Plan alterations without customer consent.
  • Incorrect billing and unexpected charges.
  • Lack of communication regarding plan details.
  • Inadequate customer support responses.

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Recommended Actions​

1. Document All Communications:
   • Gather all records related to your Airtel plan, including original plan details, billing statements, and any communication with Airtel's customer service.
     
2. Contact Airtel's Customer Care:
   • Dial 121 from your Airtel number to register a complaint.
   • Use the Airtel Thanks app to submit your issue under the "Help" or "Support" section.
     
3. Escalate to Nodal and Appellate Authorities:
   • If the issue remains unresolved, escalate it to Airtel's nodal officer.
   • Contact details can be found on Airtel's Grievance Redressal Mechanism page.
     
4. File a Complaint with the National Consumer Helpline (NCH):
   • Visit the NCH website to lodge your complaint.
   • Provide all relevant details and supporting documents.
     
5. Send a Legal Notice to Airtel:
   • Draft a detailed Legal Notice outlining the issues faced, the inconvenience caused, and the financial loss incurred.
   • Request a refund or compensation for the deficient service.
   • Send this complaint via Registered Post Acknowledgment Due (RPAD) to ensure proof of delivery.
     
6. Approach the Consumer Disputes Redressal Commission:
   • Jurisdiction: For claims up to ₹1 crore, file the complaint with the District Consumer Disputes Redressal Commission.
   • Online Filing: You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
     • Compensation for mental agony and financial loss - ₹ 50000/-.
     • Litigation charges - ₹ 25000/-
     • Refund - ₹2500/-
   • Documents Required:
     • Email complaint sent to Airtel
     • All service-related documents and receipts
     • Photographs or videos evidencing the speed issue
     • Any other correspondence with Airtel

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Legal Precedents​

Consumer courts have previously ruled against Airtel for similar issues. For instance:

29 Jul 2024.
Haryana - Karnal - Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani
Airtel was directed to pay Rs. 25,000/- to the complainants on account of mental agony and harassment suffered by them and for the litigation expense. This order shall be complied with within 45 days from the receipt of copy of this order.

Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani - Consumer Court Case - 2024-07-29

Consumer Court Case against Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani - Consumer Court Case against - Airtel Mobile Regional Office, Bharti Airtel Limited

www.consumercourt.in

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Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team