khushi8
New member
- Seller Name
- Fastrack
- Company Name
- Titan company
- Product Name
- Smart watch
- Customer Care Number
- 18002660123
- Loss Amount
- 4499
- Ratings
I placed an order containing a watch and a backpack for a total sum of ₹7194. While the backpack was received, the watch was never delivered to me. However, the delivery tracking portal falsely updated the status of the item to "Delivered."
I have been pursuing this issue with Fastrack customer support for over 1 month. Despite multiple follow-ups, I have only received generic template responses asking me to wait for 24, 36, and 48 hours, with no resolution and now they said that delievery was done on otp basis so they can investigate further.
Relief Requested:
Immediate refund of the amount corresponding to the undelivered watch (or a full replacement delivered without further delay).
Compensation for the inconvenience and mental agony caused by delay and false delivery status.
I request the consumer forum/authority to intervene and direct Fastrack to process my refund immediately.
But unfortunately there's no refund, no replacement of watch even support team is not answering properly.
I have been pursuing this issue with Fastrack customer support for over 1 month. Despite multiple follow-ups, I have only received generic template responses asking me to wait for 24, 36, and 48 hours, with no resolution and now they said that delievery was done on otp basis so they can investigate further.
Relief Requested:
Immediate refund of the amount corresponding to the undelivered watch (or a full replacement delivered without further delay).
Compensation for the inconvenience and mental agony caused by delay and false delivery status.
I request the consumer forum/authority to intervene and direct Fastrack to process my refund immediately.
But unfortunately there's no refund, no replacement of watch even support team is not answering properly.