sathish kumar
New member
- Dealer Name
- sketra
- Company Name
- Quantico Global India Pvt Ltd
- Product Name
- Sketra Adjustable Dumbbell-24 KG,Sketra Adjustable Bench,Sketra Enduro Trainer
- Customer Care Number
- +91-84270-27122
- Loss Amount
- 87496
- Ratings
- Opposite Party Address
- Quantico Global India Pvt Ltd
49/1, Andarkuppam Checkpost, Ariyalur
Village, Tiruvallur Chennai – 600103
GST : 33AAACQ4851A1ZY
CIN : U74999PB2017PTC046749
PAN : AAACQ4851A
Dear Sir/Madam,
I am writing this letter to formally raise a legal grievance against Sketra (info@sketra.com, Quantico Global India Pvt Ltd) for continued deficiency in service, failure to resolve complaints, and non-compliance with their stated service and return policies, despite multiple follow-ups over an extended period.
I have made the complaint National Consumer Helpline (NCH) Grievance Number: 8677719
Grievance Reg Date: 2026-02-10 11:59:36
NCH Agent Remark : The Grievance was forwarded to the company by NCH and two reminders were also sent. However, no response was received from the company. If you have already complained to the company in writing with no response or unsatisfactory response received and wish to pursue the case further, then you may file a case at the designated Consumer Commission online. Please visit e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India
Remark Date 2026-04-24 15:51:53
Background and Chronology
On April 29th 2025 I got a whatsapp message from Sketra the following “Order Cancelled
Dear sathish kumar
Your Order No. 93668 has been cancelled as per your request.
If this was unintentional or if you need help, please contact our support team. We’re here to assist you.”
I followed up regarding my refund request on 25 June 2026 by emailing Sketra (info@sketra.com). In response, I was informed that the material had been shipped, along with a DELHIVERY tracking number.
I was extremely surprised and disappointed to learn that, despite my cancellation request—and Sketra's confirmation of the cancellation—they proceeded to ship the order. This is particularly unreasonable considering the excessive delay, as the order was originally placed on 2 December 2025.
Even more strangely, the shipment has still not been delivered as of 20 July 2026, despite Sketra claiming that it was shipped on 25 June 2026. The tracking ID provided is 51218410012714 (DELHIVERY).
Thanks
Sathish Kumar
I am writing this letter to formally raise a legal grievance against Sketra (info@sketra.com, Quantico Global India Pvt Ltd) for continued deficiency in service, failure to resolve complaints, and non-compliance with their stated service and return policies, despite multiple follow-ups over an extended period.
I have made the complaint National Consumer Helpline (NCH) Grievance Number: 8677719
Grievance Reg Date: 2026-02-10 11:59:36
NCH Agent Remark : The Grievance was forwarded to the company by NCH and two reminders were also sent. However, no response was received from the company. If you have already complained to the company in writing with no response or unsatisfactory response received and wish to pursue the case further, then you may file a case at the designated Consumer Commission online. Please visit e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India
Remark Date 2026-04-24 15:51:53
Background and Chronology
- I placed Order #93630 (Invoice number FY25-26/11718) and Order #93631 (Invoice No. FY25-26/11719), In which item form order number 93630 for a Sketra Adjustable Dumbbell, which was delivered in a defective and non-functional condition, specifically due to a faulty locking/opening mechanism. The product has been unusable since the date of delivery.
- I raised the issue promptly and have been continuously following up since early January 2026 through your WhatsApp support channel and emails.
- Despite assurances from your team on 10 January 2026 and again on 24 January 2026 that the issue was being “escalated” and that a technician would contact me shortly, no effective resolution has been provided to date.
- Although a technician visit was later arranged, the problem remains unresolved, indicating either lack of technical capability or inadequate service support.
- Throughout this process, your WhatsApp support team has repeatedly shared different contact numbers, forcing me to explain the same issue multiple times to different representatives. This reflects poor internal coordination and negligence, causing unnecessary inconvenience and harassment.
- In addition to Order #93630 (Invoice No. FY25-26/11718) delivered to my Chennai address, I also placed Order #93631 (Invoice No. FY25-26/11719) delivered to Coimbatore, which includes a pre-ordered item that has not yet been delivered.
- In view of the unsatisfactory post-delivery service and lack of effective follow-up, I hereby requested my mail to them
- Return of all items under Order #93630 and Order #93631 (Invoice No. FY25-26/11719), and
- Cancellation and full refund of the pre-ordered item Adjustable Bench (ZH37), in accordance with their stated return and cancellation policy.
On April 29th 2025 I got a whatsapp message from Sketra the following “Order Cancelled
Dear sathish kumar
Your Order No. 93668 has been cancelled as per your request.
If this was unintentional or if you need help, please contact our support team. We’re here to assist you.”
I followed up regarding my refund request on 25 June 2026 by emailing Sketra (info@sketra.com). In response, I was informed that the material had been shipped, along with a DELHIVERY tracking number.
I was extremely surprised and disappointed to learn that, despite my cancellation request—and Sketra's confirmation of the cancellation—they proceeded to ship the order. This is particularly unreasonable considering the excessive delay, as the order was originally placed on 2 December 2025.
Even more strangely, the shipment has still not been delivered as of 20 July 2026, despite Sketra claiming that it was shipped on 25 June 2026. The tracking ID provided is 51218410012714 (DELHIVERY).
Thanks
Sathish Kumar